Service Coordinator

6 days ago

Batangas, Calabarzon, Philippines beBeeService Full time ₱45,000 - ₱65,000
Service Coordinator

We are seeking a detail-oriented and proactive Service Coordinator to support our team in delivering exceptional service. As a key member, you will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and ensuring the smooth workflow from inquiry to completion.

The ideal candidate is a strong communicator with excellent administrative skills, thrives in a fast-paced environment, and takes pride in delivering outstanding results. Experience in the trucking or engineering industries is preferred but not required. Familiarity with QuoteWriter software is a strong plus.

  • Key Responsibilities:
    • Prepare detailed and accurate service and parts quotes using QuoteWriter software or equivalent systems
    • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
    • Coordinate with technicians to ensure accuracy and completeness of quotes
    • Maintain a consistent and professional format and structure across all quote documentation
  • Customer Interaction and Coordination:
    • Serve as the main point of contact for service inquiries and quote updates
    • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
    • Follow up on outstanding quotes and assist in converting quotes to active work orders
    • Ensure all customer interactions are recorded and updated in the CRM or quoting system
  • Workflow and Administrative Support:
    • Assist in opening and managing work orders from quote approval through job completion
    • Track quote status and maintain accurate records of all quoting activity
    • Collaborate with parts and service departments to ensure inventory availability and service readiness
    • Support service advisors and management with data entry, report generation, and quote analytics
  • Process Improvement and Reporting:
    • Identify opportunities to streamline the quoting process and improve quote turnaround time
    • Maintain up-to-date knowledge of services, parts, and pricing structures
    • Generate regular reports on quote volume, approval rates, and outstanding quotes
    • Participate in team meetings and provide input on workflow optimization

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