Technical Support Engineer

Provide customer support and technical issue resolution via phone, email and other electronic mediums. Provide web-based training. Provide feedback on improvement opportunities based on current product behavior in the field. Diagnose and configure customer equipment to connect to server systems. Provide excellent customer service in all...

Responsibilities:The System Service Staff/Technical Support reports directly to the Service Delivery Manager for the Traffic SystemThe System Service Staff/Technical Support is responsible for Toll Equipment preventive maintenance, Troubleshooting, System Diagnosis and Resolution, Toll Equipment Inventory, Health Monitoring, and Toll Systems operational BAU...

Encora is on the look-out for Technical Consultant (SAP ABAP) to join our Team. Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count...

Responsibilities  • Perform several roles such as program coder, code review, unit testing and technical support • Collaborate with other software engineers in the performance of assigned tasks. • Translate design and functional specifications into program code; enforce the Company's software engineering methodology and standards. • Champion good...

Technical Operations Analyst (Operations Engineer)Incident and Problem Support• Provide 2nd level support to incidents/problems escalated by level 1 support. • Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.• Investigate, diagnose and report software defects to build...

Respond to customer and resolve technical complaints and concerns through various channels. Meet scorecard goals and KPIs set by HSNP and its client. Work on constant improvement by following coaching tips and instructions given during training and coaching sessions. Ensure that customer and client information remain confidential following Data Privacy Act....

We are seeking a highly motivated and experienced Linux Technical Leader to oversee the technical aspects of our Linux-based systems and environments. The successful candidate will be responsible for leading a team of Linux engineers and administrators and ensuring the smooth operation, performance, and security of our Linux infrastructure. Key...

Technical Lead Important Information Location: Makati CityExperience: at least 3 years relevant experience Job Mode: Full-time Work Mode: Hybrid Set up (at least 2 times on site per week) Job Summary As a Technical Lead, you'll play a critical role in supervising, managing, and motivating team members daily to optimize productivity and collaboration....

Our team in Melbourne is seeking a highly skilled and experienced Senior Software Engineer who will be responsible for developing high-quality software solutions, leading technical projects, and mentoring junior team members. The Senior Software Engineer will be a champion of Continuous Delivery practices within the team driving modern, collaborative...

BGC Taguig - Hybrid Setup Qualifications:At least 3+ years' experience as a DevOps Engineer or a related role, with strong technical skills. In-depth knowledge of CI/CD pipelines, automation tools, and infrastructure management. Proficiency in scripting languages (e.g., Python, Bash) and automation frameworks. Familiarity with cloud computing platforms...

DUTIES AND RESPONSIBILITIES:Windows OS for desktop and laptop support Desktop application support Windows AD access management Call and e-mail management Queries and IT related questions IT Communications management Alerts and escalation Oracle password reset Users IT asset information entry verification QUALIFICATIONS:Bachelors in computer...

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software Engineering experts...

An Integration Engineer supports development services under the Integration Team. He is expected to participate in the development and integrating different backend systems that the organization uses. Helps to implement solutions which later coordinate the integration to link the dependency and business processes amongst various software and IT systems...

L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

Employees in this role may be required to work overnight shifts and Philippines holidays. We are looking for people who... • have a creative attitude towards problem solving • set clear expectations with customers on next steps and then meet or exceed them • surprise and delight customers, even when problems are not solved quickly In this role you...

Key Responsibilities include, but are not limited to:This position is responsible for a combination of system administration and platform engineering with direct responsibility for the builds and ongoing support of multiple environments. You will help drive the design of solutions implemented in public cloud (Azure) and work with other engineers in the...

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs Our Software Engineering experts...

Job Purpose: NOC Engineer performs technical problem resolution, in a fast-paced environment, including analysis, trouble isolation and repair. Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all company's internal and external, voice, data and VoIP services. Duties: Responsible for analyzing, testing, isolating...

L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

Responsibilities • Candidate will act as the Twilio Enabler (L3), supporting internal users for any of their Twilio platform and engineering concerns. • Candidate will gather feedback from the internal Twilio users, to identify their pain points, and from there improve/enhance their experience with the Twilio platform. • Candidate will do enhancements...