Technical Support Administrator

L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

Work Schedule:Â Shifting ScheduleWork Condition:Â OnsiteThe Operator Support Administrator are trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situations and be...

Provides direction, supervision, and leadership to member of the IT Support TeamResponsible in assigning and prioritizing work, setting expectation, promoting goals and priorities, and performance managementOverseas IT support to Operations and ensures excellent service to all internal or external customersProvides expert technical support , training, and...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

The Operator Support Administrator are trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situations and be knowledgeable of emergency procedures.The Operator Support team is...

Description:Responsible for drafting sales-related proposals and technical documents, overseeing salessupport functions including managing, analyzing and overseeing CRM, routing and approval ofdocuments, generation of reports and handling all administrative duties. This role will alsocommunicate sales projects to Marketing, evaluating and seeing through the...

Work Setup: REMOTE (MUST BE RESIDING IN THE PHILIPPINES)Duties and Responsibilities:Technical Support and Maintenance:Set up new PCs and printers, ensuring they adhere to organizational standardsRenew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applicationsManage VPN renewals to ensure continuous secure remote...

DescriptionJob Title: Technical Support SpecialistWorking Hours: Full-time, Mondays - Fridays, TBDLocation: RemotePay Rate: $1200 - $2000/monthAbout The RoleWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

Required Qualifications.3 yrs. or more in a customer facing role working with enterprise Workspace clients5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting)Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

Job DescriptionPrimary Responsibilities Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 SupportProvide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)Able to spend more time than Level 1, and use...

The purpose of the Administrative Support role is to ensure the smooth and efficient operation of the organization by providing comprehensive administrative assistance across various departments. This role plays a crucial part in facilitating day-to-day activities, managing essential processes, and supporting teams to achieve their goals effectively....

A SENIOR TECHNICAL Support 1 is generally assigned for the upkeep of the companys asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver concise reports and outputs.Roles And Responsibilities...

Work Setup: REMOTE (MUST BE RESIDING IN THE PHILIPPINES)Duties and Responsibilities:Technical Support and Maintenance:Set up new PCs and printers, ensuring they adhere to organizational standardsRenew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applicationsManage VPN renewals to ensure continuous secure remote...

DescriptionJob Title: Technical Support SpecialistWorking Hours: Full-time, Mondays - Fridays, TBDLocation: RemotePay Rate: $1200 - $2000/monthAbout The RoleWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and...

Vame is a leading technology company specializing in voice over IP (VOIP) systems. We are currently seeking a dedicated and talented individual to join our team as a Technical Support for our VOIP System. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation and efficient functionality...

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

Identifying hardware and software solutions.Collect customer requests and dataProvide technical support to customers via phone, online, chat, and email.Conduct basic troubleshooting using questionnaires to find out the level of support neededCreate tickets for Level 2 supportAt least have knowledge in Oracle and MacintoshSupport and assist Network Engineer...

General Duties 1. Direct and coordinate a team of Technical Support Engineers 2. Prioritize IT-related problems as they come in SMITH and escalate when necessary 3. Assign problems/tasks to Technical Support Engineers 4. Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur 5. Analyze...