Technical Support

3 weeks ago


Metro Manila NCR, Philippines Quess Philippines Corp Full time
  • Provide customer support and technical issue resolution via phone, email and other electronic mediums. 
  • Provide web-based training. 
  • Provide feedback on improvement opportunities based on current product behavior in the field. 
  • Diagnose and configure customer equipment to connect to server systems. Provide excellent customer service in all situations. 
  • Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes. 
  • Provide support and assistance on other service activities. Follow workplace operating and environmental, health and safety procedures and guidelines.
Job Requirements
  • Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
  • At least 1-year outstanding customer service experience
  • Familiar with proper phone etiquette
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Basic understanding of MS Access & Windows 2008-2012 server configuration
  • Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services
  • Experience in resolving issues with integrated software/hardware solutions at the enterprise level.
  • Open to Night Shift and Onsite setup




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