Customer Solutions Engineer

3 weeks ago


Metro Manila NCR, Philippines Sysgen RPO Inc Full time
Employees in this role may be required to work overnight shifts and
Philippines holidays.
We are looking for people who...
• have a creative attitude towards problem solving
• set clear expectations with customers on next steps and then meet or exceed them
• surprise and delight customers, even when problems are not solved quickly
In this role you will...
• Support customers through diverse channels: tickets, email, and video, managing a diverse range
of issues from simple queries to intricate technical dilemmas.
• Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always
ready to assist with any challenge.
• Take ownership of customer challenges, from initial troubleshooting to resolution.
• Enhance our documentation, ensuring it's both technically accurate and easily understood.
• Proactively seek out professional development opportunities, always aiming to bring more to our
team and our users.
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our
product
You are a good fit if you have...
• Demonstrated expertise in coding languages, SQL, APIs, and understanding network
requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation, especially within a SaaS support environment.
• Prior experience in roles that merge the technical with the client-facing, such as engineering
support or customer success.
• Experience building documentation or technical how-to guides using a variety of media (text,
images, video)
• A creative attitude towards problem solving, and enjoy working directly with business
stakeholders to help them get past roadblocks
You'll have an edge if you have...
• Hands-on experience with YAML or JSON structures.
• Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
• A deep understanding of ETL processes, data warehousing, and contemporary data stack
concepts.
• The ability to break down more complex technical concepts and communicate them to
stakeholders verbally and in writing
• Practical experience with dbt.

  • Metro Manila / NCR, Philippines Diversify Intelligent Staffing Solutions Inc Full time

    Our team in Melbourne is seeking a highly skilled and experienced Senior Software Engineer who will be responsible for developing high-quality software solutions, leading technical projects, and mentoring junior team members. The Senior Software Engineer will be a champion of Continuous Delivery practices within the team driving modern, collaborative...

  • Data Engineer

    3 weeks ago


    Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    We are currently seeking a highly skilled Data Engineer to join our team. The ideal candidate will have a strong background in backend or data engineering, with expertise in the following key technologies: Experience in Data Lake (Warehouse) Proficiency in AWS services such as Redshift, Glue, and Quicksight Advanced knowledge of Python for data manipulation...

  • Solutions Engineer

    4 weeks ago


    Manila, Philippines eFlexervices Full time

    Who we are: eFlexervices is a BPO company with a legacy spanning 21 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just...

  • Solutions Engineer

    4 weeks ago


    Manila, Philippines EFlexervices Full time

    Who we are: eFlexervices is a BPO company with a legacy spanning 21 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just...


  • Metro Manila / NCR, Philippines Career Professionals Inc Full time

    Job Functions: Conduct studies and research for new materials, process products and solutions. Conduct presentation to customers for new products and solutions. Conduct studies on value engineering of products and solutions. Assist in development of new domestic and export customer new products and solutions. Conduct/prepares cost studies on products and...

  • Cloud Engineer

    4 weeks ago


    Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    Responsibilities:At the direction of lead architects, develop and implement technical efforts to design, build, and deploy AWS applications using cloud native services. Collaborating development teams to evaluate and identify optimal cloud solutions. Participate in all aspects of the software development lifecycle for AWS solutions, including planning,...


  • Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    As a 'Senior Database Developer' at Continental Insurance, you will be responsible for designing and implementing backend data processing that support our cloud-based applications and services. On a day-to-day basis, you will own best practice for data management and data engineering - providing support to other members of the team and raising awareness...

  • Cloud Engineer

    3 weeks ago


    Metro Manila / NCR, Philippines Career Professionals Inc Full time

    Job Functions: • Act as a first responder for areas that are within the scope of customers' systems and infrastructure. • Oversee and maintain customers' cloud infrastructure ensuring that everything is operational. • Develop solutions for challenging and business-critical problems. • Work with a wide range of software and engineering teams to...

  • Wallix Engineer

    3 weeks ago


    Metro Manila / NCR, Philippines Proselect Management Inc Full time

    Qualifications: Engineering Graduate / Postgraduate (BTech, BE, MCA, etc.) with minimum 5 years of experience in Cyber security domain.Minimum 3 years of design, implementation & configuration experience in PAM (Privileged Access Management) domain primarily in Wallix PAM Solution.Must have Skills: Wallix PAM (WAB), Wallix Access ManagerSkilled in handling...


  • Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    Responsibilities Build custom databases and back-end processes that meet specific customer needs Writing high-quality code while following best practices Testing, debugging, and deploying databases, data pipelines, and back-end functions Collaborating with development team and stakeholders to identify end-user requirements and specifications Developing...


  • Metro Manila / NCR, Philippines JTI GBS Philippines, Inc Full time

    WHAT THIS POSITION IS ABOUT - PURPOSE This role is responsible for maintaining & supporting all or a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not...

  • Devops Engineer

    4 days ago


    Metro Manila / NCR, Philippines First Digital Finance Corporation Full time

    The RoleAt First Digital Finance Corp, we're passionate about building software that solves problems. We will count on our site reliability engineer (SRE) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we're seeking an experienced SRE to deliver insights...


  • Metro Manila / NCR, Philippines Trinity Workforce Solutions, Inc. Full time

    SRE SDETResponsibilities: Automation: Develop and maintain automation tools and frameworks to streamline deployment, configuration management, and routine operational tasks. This includes programming skills, understanding source codes, designing and developing test automation frameworks. Development Collaboration: Forge close collaboration with software...


  • Metro Manila / NCR, Philippines Career Professionals Inc Full time

    Job Functions: Identify, troubleshoot, resolve, and escalate incidents quickly and effectively. Be responsible for the operational monitoring of the platform health and performance. Be responsible for triaging problems reported by end-users. Utilize application logs and stack traces in debugging reported issues. Work with other engineers in sustaining and...


  • Metro Manila / NCR, Philippines Trinity Workforce Solutions, Inc. Full time

    Trinity WFS is currently looking for Java Spring Boot who will be responsible in performing the following day-to-day tasks: Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Utilize development skills to deliver innovative solutions that help our clients improve the services they...


  • Metro Manila / NCR, Philippines Career Professionals Inc Full time

    Job Functions: Identify, troubleshoot, resolve, and escalate incidents quickly and effectively. Be responsible for the operational monitoring of the platform health. Be responsible for the platform end-users' problems. Develop tools, operational enhancements and automated solutions. Perform root cause analysis. Identify and resolve underlying problem...


  • Metro Manila / NCR, Philippines Champ Cargosystems Philippines Inc Full time

    Responsibilities  • Perform several roles such as program coder, code review, unit testing and technical support • Collaborate with other software engineers in the performance of assigned tasks. • Translate design and functional specifications into program code; enforce the Company's software engineering methodology and standards. • Champion good...


  • Metro Manila / NCR, Philippines IBM Business Services inc Full time

    Roles and Responsibilities: Provides technical expertise in the design and development using Data Appliances like Teradata, Sailfish business and analytics solutions. Designs, develops and/or re-engineers highly complex application components, and integrate software packages, programs and reusable objects residing on multiple platforms.Qualifications:...

  • Cloud Engineer

    3 weeks ago


    Central Visayas, Metro Manila / NCR, Philippines Career Professionals Inc Full time

    You will act as a first responder for areas that are within the scope of our customers' systems and infrastructure.You will oversee and maintain our customers' cloud infrastructure, ensuring that everything is operational.You will develop solutions for challenging and business-critical problems.You will work with a wide range of software and engineering...

  • MES Engineer

    3 weeks ago


    Metro Manila / NCR, Philippines Microsourcing Philippines Inc Full time

    Work as part of the Project Delivery Team in configuring MES solutions for our customers. ● Understand Customer processes to ensure Project Deliverables are met. ● Actively participate in the configuration, testing, and computer system validation of the MES System and any other related configuration as required. ● Under the project plan, follow the...