Technical Operations Analyst

4 weeks ago


Metro Manila NCR, Philippines Seven Seven Global Services Inc Full time
Technical Operations Analyst (Operations Engineer)Incident and Problem Support• Provide 2nd level support to incidents/problems escalated by level 1 support.
• Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
• Investigate, diagnose and report software defects to build Team or Software vendor for permanent resolution.
Maintenance and Delivery
• Ensure thorough obsolescence and vulnerability assessment on existing systems and application are conducted regularly.
• Identify and analyze potential risks associated with obsolete components, vulnerabilities and other findings. Report, as necessary.
• Collaborate with relevant teams to develop and implement mitigation strategies for identified risks.
 Fix and Enhancements
• Collaborate with business stakeholders and other relevant teams to identify opportunities for application enhancements. Strategize on the priority and solutioning based on business need.
• Coordinate with IT Operations and relevant teams to understand the root causes of reported issues and propose effective solutions.
• Design, develop, and implement enhancements and permanent fixes to address identified problems.
 Release and Capacity Planning
• Develop and maintain a comprehensive release and capacity planning strategy for applications and infrastructure.
• Collaborate with development, IT operations and business teams to understand upcoming releases and changes.
• Coordinate release schedules, ensuring minimal impact on production environments and optimal resource utilization.
 



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