Technical Support

3 weeks ago


Philippines Central Visayas Fusion CX Full time

Job Summary

 The Call Center Agent- Technical answers / follow up on inbound calls, chats, and emails from customers to provide a high level of service, ensure customers understand product features and benefits and also provide accurate product and service information.

Job Duties and Responsibilities

Identify, research, notate, and resolve customer emails, chats, or calls.

Recognize, document, and alert Management of trends in customer calls, chats, or emails.

Recommend process improvements based on interactions with customers and the customer experience.

Escalate calls, chats, or emails as outlined.

Apply a positive and professional attitude and image for all internal and external customers

Uphold company policy and procedures.

Follow outlined procedures as they pertain to support team guidelines.

Perform other functions as assigned by management

Minimum Qualifications

At least SHS graduate

At least 6 months of BPO Exp

Excellent communication skills - verbal and written

Willing to work on-site

Can start ASAP



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