Network Support Specialist

3 weeks ago

Philippines Central Visayas QUESS PHILIPPINES CORPORATION Full time
Job Duties

  • Design, specify and develop project scopes for local and wide area network and equipment upgrades.
  • Diagnose and troubleshoot network problems over the telephone to determine the source of the problem.
  • Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings.
  • Support implementation of project as needed.
  • Assist other departments with technical assistance and information as needed.
  • Provide remote support for end-users.
  • Provide onsite support for end-users.
  • Support switches, Wireless AP's, Firewalls, and Voip infrastructure.
  • Prioritize requests for technical assistance.
  • Provide technical support for projects, including scoping, engineering, and management.
  • Document processes and procedures as required to assist customers, and to assist team members, includes knowledgebase articles, asset management, SOPs.
  • Participate in On Call rotation for network related support. The On Call rotation period is 7 days. The frequency of rotation is based on staff numbers.
  • Other duties as the supervisor deems necessary.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Physical And Mental Requirements

  • Must be able to think independently and as a team to solve computer and computer related problems.
  • Must be able to self-manage and provide leadership to Jr. technicians.
  • Must be accountable to department and individual metrics.

Requirements

  • Four (4) years of hands-on working experience supporting hardware, and software relating to switches, routers, AP's, firewalls and VoIP phones.
  • Experience working with third party vendors, contractors, and providers to assist customers with service outages.
  • Experience working in a team-oriented, collaborative environment.
  • Hands on network equipment support.
  • CompTIA Core Certifications such as A+, Network+, or comparable work experience or equivalent other industry certifications
  • Comfortable interacting with clients remotely and in person onsite

Education And Experience Requirements

  • Technical degree from an accredited college or university with course work in computer science a plus.
  • Minimum four years experience offering network support in medium to large office environment.
  • CCNA, or/and CCNP, or/and Network + or equivalent experience.
  • Experience supporting MSP clients a plus.

KEY COMPETENCIES

  • Must be able to work both independently and in a team environment.
  • Duties require professional verbal and written communication skills.
  • Strong interpersonal skills, excellent analytical skills and strong technical skills using a computer.
  • Maintain positive attitude when working with clients and Dynamic Quest team members.

A PLUS TO HAVE

  • Any industry specific or brand specific certifications or training.
  • Firewall programing and troubleshooting experience.
  • VoIP phone system support.

  • Network Support Specialist

    3 weeks ago

    Other - Philippines Quess Philippines Corp Full time

    DESCRIPTION: Dynamic Quest is a regional MSP with a culture of excellence and an eye for quality. We pride ourselves on being a place where our team is strong and individual achievement is celebrated. In short, if you are a strong achiever, self-motivated individual with sharp technical skills and a desire to provide top shelf customer support then this is...

  • Network Support Specialist

    4 weeks ago

    Other - Philippines Quess Philippines Corp Full time

    JOB DUTIES • Design, specify and develop project scopes for local and wide area network and equipment upgrades. • Diagnose and troubleshoot network problems over the telephone to determine the source of the problem. • Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings....

  • Network Support Specialist

    4 weeks ago

    Other - Philippines Quess Philippines Corp Full time

    Four (4) years of hands-on working experience supporting hardware, and software relating to switches, routers, AP's, firewalls and VoIP phones. Experience working with third party vendors, contractors, and providers to assist customers with service outages. Experience working in a team-oriented, collaborative environment. Hands on network equipment support....

  • Technical Support Specialist

    2 weeks ago

    Central Visayas, Philippines NUSTAR Resort Full time

    DepartmentService DeliveryEmployee TypeProbationaryPosition DescriptionJob Responsibilities:Perform basic computer troubleshooting on client's workstations.Provide first-level technical support and preliminary investigation for customer issues and service requests.Respond to customer inquiries via chat, email, and phone.Manage and track customer issues.Daily...

  • Network Design Engineer

    4 weeks ago

    Central Visayas, Philippines CallTek Full time

    Requirements Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Minimum of 3 years of experience in network engineering, with a focus on drawing schematics for wiring and cabling and using echo planning tools for Wi-Fi coverage or similar technologies. Strong knowledge of network design principles, protocols, and...

  • ISP Network Engineer

    3 weeks ago

    Philippines, Central Visayas RISE Internet Full time

    The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers...

  • Network Administrator

    2 weeks ago

    Philippines, Central Visayas Datamatics Careers- Philippines Full time

    JOB DETAILS:- Network management- Knowledge of handling Cisco Devices.- Installs, upgrades, repairs, configures, tests, monitors, optimizes and supports all LAN/WAN network hardware.- Develops and maintains network architecture documentation.- Assists with developing, testing, and maintaining disaster recovery plans and procedures.- Assists with maintaining...

  • Network Transmission Specialist

    2 weeks ago

    Philippines, Taguig DITO Telecommunity Corporation Full time

    Overview We are seeking a skilled Transmission Specialist to join our Network Optimization team. The successful candidate will be responsible for the optimization of our telecommunications transmission systems together with RF team. This role is vital to ensuring high-quality and reliable services for our customers and keep improving the network performance...

  • IT Network

    3 weeks ago

    Philippines TV5 Network Inc. Full time

    Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or Electronics and Communications EngineeringAt least five (5) years of full-time work experience in providing IP Network Services withing an enterprise Telecommuncations InfrastructureCCNA Certified is a mustAvaya Certified and CCNP Certified is advantageGood interpersonal...

  • Technical Support Specialist

    3 weeks ago

    Philippines, Central Visayas Boldr Full time

    What Is Your RoleThe technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of...

  • Network Services Specialist

    3 weeks ago

    Philippines Vertiv Full time

    Who we are:Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.As...

  • Network Resource Management Specialist

    2 weeks ago

    Philippines, Taguig DITO Telecommunity Corporation Full time

    Overview • Due to the work requirements of Network Resource Management, it is necessary to further carry out the key work of improving the accuracy of network resource integration in 2024, and gradually transform from simply online data correction to comparison and verification with on-site physical objects. Therefore, consider adding a Network Resource...

  • Local Sales Specialist

    3 weeks ago

    Cagayan De Oro, Northern Mindanao, Philippines GMA Network, Inc. Full time

    Company DescriptionGMA Network, Inc. is the Philippines' leading broadcasting company, producing top-rated TV programs and providing unbiased news and information to Filipinos via TV, radio, and online platforms. The network operates across the Philippine archipelago through its GMA REGIONAL TV Department.Role DescriptionThis is a full-time on-site role for...

  • L1 Support Specialist

    5 days ago

    Manila, Philippines OneByZero Full time

    The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users. You will be...

  • Application Support Specialist II

    4 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Project Automation Specialist II provides local project support for Design and Procurement tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifications required. . Provide technical configuration and office support for the...

  • Core Network Technical Specialist

    2 weeks ago

    Taguig, Philippines DITO Telecommunity Corporation Full time

    Job Description:1. Participate in the planning and design of the core network, responsible for project full lifecycle management of the core network, including project initiation, progress tracking, project acceptance, etc.2. Technical Support and Collaboration: Providing technical support to other team members and relevant departments, collaborating with...

  • Application Support Specialist II

    4 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Project Automation Specialist II provides local project support for Material Management and Construction tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifications required. . Provide technical configuration and office...

  • Network Administrator

    3 weeks ago

    Philippines Luo City Spa Club Full time

    Network Design And ConfigurationDesign and implement network architectures based on organizational needs and industry best practices.Configure routers, switches, firewalls, and other network devices to support network requirements.Plan and manage IP address allocation and subnetting.Network Monitoring And MaintenanceMonitor network performance, availability,...

  • Customer Service Specialist

    3 weeks ago

    Central Visayas, Philippines XTS BPO Full time

    Company DescriptionXTS BPO is a leading provider of business process outsourcing (BPO) services with over seven years of experience in delivering high-quality BPO services to clients around the world. The company is headquartered in Cebu City, Philippines, with additional offices in Dumaguete and India. XTS BPO offers a wide range of solutions to businesses...

  • Technical Support Engineer

    2 weeks ago

    Philippines, Central Visayas Datamatics Careers- Philippines Full time

    Provide the first point of IT Support contact for all employees. Installing and configuring computer hardware operating systems and applications. Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set upsystems or resolve issues. Troubleshoot technical issues to resolution and/or escalate to L2...