Customer Success Manager Architect

2 weeks ago


Taguig Philippines IBM Solutions Delivery Full time
Introduction
As a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent.

A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals.

Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their existing IBM products, whilst expanding their adoption of next-gen solutions from across IBM's wider portfolio.

Excellent onboarding training will set you up for positive impact and success, whilst ongoing development will continue to advance your career. Our sales environment is fast-paced and supportive. Always connected to a wider team, you'll be surrounded by other leaders and colleagues. People who are always willing to help and be helped as you scale your territory, with and through your team, as they compel clients to continually invest in IBM's people, products, and services.

Your Role and Responsibilities
Customer Success careers in IBM might be different to what you're used to. In addition to the people skills and business acumen often associated with this position, IBM CSMs are also Architects. People with a deep understanding of technical complexities. They can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. As such, they require growth-minded, radically candid leaders, who can lead and support them technically, commercially, and behaviourally.

As an experienced leader of technical, customer-facing talent, you'll help your teams showcase IBM's solutions. Providing direction for use-case identification, solution architecture design, and MVP builds you'll help your teams guide clients through their existing tech stack compatibilities, and changes needed to realise the full value of expanding and /or renewing their adoption of IBM's solutions.

Your primary responsibilities will include:
  • Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
  • Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
  • Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.
  • CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.


Required Technical and Professional Expertise
  • Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
  • Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
  • Practical Skills in Technology Domains: Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).


Preferred Technical and Professional Expertise
  • Diverse Technology Solution Expertise: Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM's products will be provided).
  • Sales Experience in Software and Cloud: Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.


  • Taguig, Philippines TASQ Staffing Solutions Full time

    Job Description: 1. Encourage customers to utilize new features that will help them drive their business forward. 2. Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering. 3. Evaluate and down sell risk for each customer and proactively...


  • Taguig, Philippines TASQ Staffing Solutions Full time

    Job Description:1. Encourage customers to utilize new features that will help them drive their business forward.2. Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.3. Evaluate and down sell risk for each customer and proactively address...


  • Taguig, Philippines TASQ Staffing Solutions Full time

    Job Description: 1. Encourage customers to utilize new features that will help them drive their business forward. 2. Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering. 3. Evaluate and down sell risk for each customer and proactively...


  • Pasig City, Philippines MicroSourcing Full time

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Customer Success Manager be 100% YOU with MicroSourcing!A Customer Success Manager is expected to:. Maintain strong business relationships and regular contact with your book of business . Assist new and...


  • Other - Philippines Microsourcing Philippines Inc Full time

    Full Job Description Role Summary The Customer Success Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer's current and future IT requirements. The Customer Success Manager has the relevant industry knowledge to work with our customers to...


  • Taguig, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say,...


  • Manila, Philippines Shell Full time

    Customer Success Specialist (CSS) is empowered to manage customer experience, relationship, and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to...


  • Taguig, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say,...


  • Philippines, Manila BarBooks Full time

    About BarBooks We are BarBooks, a Sydney, Australia, based legal tech company. We provide leading Practice Management Software for barristers. We are the largest provider in Australia and are rapidly expanding globally. We have helped thousands of legal professionals save time and money managing their practices so that they can focus on what they do best,...


  • Philippines Maximum Solutions Corporation Full time

    Develops and maintains long-term business relationships by serving as an internal advocate and client liaison. They have the soft and hard skills required to master technology and manage customer relationships. The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a...


  • Philippines, Taguig Lone Wolf Technologies Full time

    JOB SUMMARY: As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize...


  • Philippines Trends Group Inc. Full time

    Work setup: HybridSchedule: Monday to Friday, 8:30AM to 6:00PMPurposeThe Customer Success Account Associate takes the role of being the point of contact (POC) during the clients' post-sales journey and to ensure successful adoption of solutions and services to enable seamless renewal and expansion.Duties and ResponsibilitiesOnboarding: Get new customers...

  • Executive Architect

    3 weeks ago


    Philippines, Taguig IBM Solutions Delivery Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Philippines A&A Outsourcing Inc. Full time

    Job Description Overall responsibility of perfect implementation of all client payroll rules. Stay updated on changing DOLE rules and updating the software accordingly. Motivate the team to ensure client satisfaction and employee satisfaction. Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for...


  • Philippines, Manila Hive Health (YC S21) Full time

    ???????? Hi! We're Hive HealthAbout UsAbout the RoleAs a Customer Success Associate within the Medical Operations team, you will interact with our patients to address their concerns and inquiries related to availment of their Hive Health plan benefits. You will also be involved in identifying avenues for health plan policy improvements and developing...


  • Taguig, Philippines Lone Wolf Technologies Full time

    JOB SUMMARY: As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize...


  • Philippines, Taguig Fusion Markets Full time

    ????Excellent oral and written communication skills????Strong customer support skills (atleast 3-5 yrs. Experience handling chats,phone calls and emails are required????Keen to details????Basic knowledge of MS Office, e.g, Word, Excel????Can work under minimal supervision????Fast learner????Ability to multi-taskIndustry: FOREX‼️Strictly within Metro...


  • Taguig, Philippines Baker McKenzie Full time

    The Vulnerability Management Architect will provide technical expertise in the design, implementation, and development of the firm's vulnerability management program. The role holder will work to continuously improve the vulnerability management posture of the firm.Responsibilities:Design, architect, and operate the firm's vulnerability management tools to...

  • Architect

    3 weeks ago


    Taguig, Philippines ING Business Shared Services B.V. Full time

    NG Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.At ING our purpose is to empower people to stay a step...


  • Philippines A&A Outsourcing Inc. Full time

    Job Description Overall responsibility of perfect implementation of all client payroll rules Stay updated on changing DOLE rules and updating the software accordingly Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for all current clients Handles existing and new client's data migration....