Client Manager

2 weeks ago

Cagayan De Oro Philippines Northern Mindanao Divergence HR Consulting Philippines Full time

Job Overview: As a Client Manager, you will play a crucial role in leading our matching team to ensure optimal client satisfaction and successful placements. You will leverage your experience in client-facing roles to build strong relationships, understand client needs, and facilitate the matching process between candidates and opportunities. This position requires strong communication and organizational skills, along with a proactive approach to problem-solving.

Job Responsibilities:

Team Leadership:

  • Lead and motivate the matching team to achieve placement targets and exceed client expectations.
  • Provide guidance, support, and training to team members to enhance their skills and performance.
  • Foster a collaborative and positive work environment to encourage teamwork and productivity.

Client Relationship Management:

  • Serve as the primary point of contact for clients, understanding their needs, preferences, and expectations.
  • Build and maintain strong relationships with clients through regular communication and effective problem-solving.
  • Anticipate client needs and proactively address any issues or concerns to ensure satisfaction and loyalty.

Candidate Placement:

  • Oversee the candidate placement process from initial screening to final placement, ensuring a smooth and efficient experience for both candidates and clients.
  • Collaborate with the recruitment team to identify suitable candidates based on client requirements and preferences.
  • Conduct candidate interviews and assessments to evaluate their skills, experience, and fit for specific opportunities.

Matching Process Optimization:

  • Develop and implement strategies to optimize the matching process, improving efficiency and accuracy.
  • Utilize data and analytics to track key performance metrics and identify areas for improvement.
  • Continuously evaluate and refine placement procedures to enhance client satisfaction and retention.

Market Research and Analysis:

  • Stay informed about industry trends, market dynamics, and competitive landscape to identify opportunities for growth and innovation.
  • Conduct market research and analysis to assess client needs and preferences, informing strategic decision-making.

Job Requirements:

  • Bachelor's degree in business administration, human resources, or a related field (Master's degree preferred).
  • Proven experience in client-facing roles, with a strong track record of building and maintaining client relationships.
  • Previous experience in team leadership or management, with excellent coaching and mentoring skills.
  • Exceptional communication and interpersonal skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
  • Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficiency in data analysis and reporting, with the ability to leverage insights to drive decision-making and process improvement.
  • Familiarity with recruitment processes and best practices is preferred.
  • Ability to adapt to changing priorities and requirements, with a proactive and solutions-oriented mindset.
  • Must be willing to work in Cagayan De Oro as needed

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