Front Office Agent

4 weeks ago


Philippines The Excelsior Hotel Full time
Duties and Responsibilities

  • Greet guests and check them into their rooms, ensuring that all required information is collected and entered into the hotel's computer system
  • Handle cash and credit card transactions, and balance the cash drawer at the end of each shift
  • Manage guest reservations, ensuring that all rooms are properly assigned and that any changes to reservations are communicated to guests
  • Answer guest inquiries and complaints promptly and professionally, escalating any issues to the appropriate manager as needed
  • Communicate with housekeeping staff to ensure that rooms are cleaned and ready for new guests in a timely manner
  • Maintain knowledge of hotel amenities, local attractions, and restaurants to assist guests with their needs

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