Data Services Associate

1 week ago


Eastern Visayas Philippines Boldr Full time
A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we'll always find EMPATHY

What Is Your Role

We are looking for a Data Services Associate to help our newly formed Health Department process insurance-subsidized durable medical equipment orders to customers. You will work with a team of Order Processing Associates, Customer Support Specialists, Billing Specialists, and others to help ensure that orders are processed accurately and in a timely manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

  • Review new insurance orders to ensure they have all the critical information needed to be processed by medical insurance and help find missing information if possible
  • Tag valid orders accurately so they can move to the next processing step
  • Encode data needed to the database accurately to avoid any issues
  • Flag any orders that are missing key information or fall outside of the process guidelines
  • Verify prescriptions for durable medical equipment, following a strict set of guidelines to determine their validity:
  • If the prescription is invalid, follow instructions to request an updated prescription from the healthcare provider
  • Add valid prescriptions to customers' orders and tag orders appropriately so they can move to the next step of processing

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

YOU HAVE…

  • Proven experience in data entry
  • Great attention to detail
  • Able to produce high-quality work consistently
  • Able to hit productivity goals regularly
  • Confident enough to ask questions when unsure about something
  • Team first mentality
  • Dependable attendance and internet connection
  • Able to use tools like Gmail, Slack, and straightforward software like Zendesk
  • Strong English reading and writing skills
  • Conversational English Verbal Skills

Benefits

  • Health Insurance
  • Training & Development
  • HMO on-day-one
  • Paid Bereavement & Family Leave
  • Flexitime
  • Maternity Leave
  • Paternity Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Solo/Single Parent Leave
  • Special Leave Benefits for Women
  • Mental Health Support


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