Guest Services Associate
3 weeks ago
Guest Services
Employee Type
Probationary
Job Responsibilities
- Handle in-bound and outbound via various communication channels including social media
- Perform reservations for hotel room, restaurant, transportation and other 3 rd party services, perform up-sell and cross-sell whenever opportunity arises.
- Executes data entry, order processing, report generation, escalation, billing and processes
- Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
- Excellent knowledge of property products, reservation system and customer service
- Ensure resolution of all reservation issues and consistent provide feedback to Hotel Operations on-behalf of casino patrons and Casino Marketing team.
- Work closely to operations team to implement and maintain a proper and smooth day by day operations.
- Remains up-to-date with all promotions in and around the property.
- Generate reports for specific business units' reference.
- Perform other job-related duties as assigned by the Management.
- Graduate of any Bachelor's degree course.
- A minimum of 1-2 years related work experience.
- Excellent communication and interpersonal skills.
- Wide knowledge on computer applications.
- Excellent problem solving and analytical skills.
- Strong organizational skills
- Positive attitude and work ethics
- Must be able to work varied shifts including nights, weekends and holidays.
1 - 5 years
Job posted on
2024-03-15
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