Guest Services Associate

3 weeks ago


Philippines Central Visayas NUSTAR Resort Full time
Department

Guest Services

Employee Type

Probationary

Job Responsibilities

  • Handle in-bound and outbound via various communication channels including social media
  • Perform reservations for hotel room, restaurant, transportation and other 3 rd party services, perform up-sell and cross-sell whenever opportunity arises.
  • Executes data entry, order processing, report generation, escalation, billing and processes
  • Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
  • Excellent knowledge of property products, reservation system and customer service
  • Ensure resolution of all reservation issues and consistent provide feedback to Hotel Operations on-behalf of casino patrons and Casino Marketing team.
  • Work closely to operations team to implement and maintain a proper and smooth day by day operations.
  • Remains up-to-date with all promotions in and around the property.
  • Generate reports for specific business units' reference.
  • Perform other job-related duties as assigned by the Management.

Qualifications

  • Graduate of any Bachelor's degree course.
  • A minimum of 1-2 years related work experience.
  • Excellent communication and interpersonal skills.
  • Wide knowledge on computer applications.
  • Excellent problem solving and analytical skills.
  • Strong organizational skills
  • Positive attitude and work ethics
  • Must be able to work varied shifts including nights, weekends and holidays.

Experience Range Range (Years)

1 - 5 years

Job posted on

2024-03-15

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