Senior Customer Advocate
1 week ago
What Will You Do
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge
YOU HAVE…
- At least a bachelor's degree in any field you're passionate about
- 2 to 3 years of customer service experience (may it be email, phone, or chat support)
- Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Experience with CRM
- 50-60 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
- Health Insurance
- Training & Development
- HMO on-day-one
- Paid Bereavement & Family Leave
- Flexitime
- Maternity Leave
- Paternity Leave
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Solo/Single Parent Leave
- Special Leave Benefits for Women
- Mental Health Support
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