Nonvoice Email Support
1 month ago
RESPONSIBILITIES
- Provide exceptional customer service in every customer interaction (chat, social media, email, voice) with the ultimate aim of providing first call resolution
- Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Creatively articulate information/business rules via excellent written communication skills
- Guide and support customers in their needs to engage with the proper support teams
- Available to chat/provide live support (real time) to customers by delivering requested information
- Track all activities in the case management tool
- Support others on the team to manage case load
- Ability to effectively manage the social media platforms of the client
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Any other task/duty as directed by client/management
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