Email Support Representative for Finance Management Firm

5 days ago


Metro Manila, Philippines OAMPI Inc. Full time

Email Support Representatives – Financial management firm

Earn up to Php 28,000/month for this position
19/F Robinsons Summit Center, Ayala Avenue, Makati, PH
 QUALIFICATIONS

At least 2 years of experience in customer support for an online productGood technical skills (able to navigate through smartphone and computer applications)At least 2 years of experience using Zendesk or a similar tool for email and chat supportProficient in written and verbal English communicationA critical thinker with good analytical skills and attention to detailAbility to empathize with users and create a positive user experienceWith an upbeat, positive, kind, and empathetic personalityOpen-minded and prepared to take on new challenges and learn new skillsWilling to work in MakatiRESPONSIBILITIES

As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.

Assist customers via email, answering their questions and helping them to quickly resolve issuesRegularly aim to improve the quality of customer interactionsBe a team player; have fun and work with a team to hit client targetsPerform other tasks as required by the client

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