Technical Support Specialist
1 week ago
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Answer customer questions over email and live chat.
- Deliver excellent customer service to our customers.
- Write and update support articles.
- Become a product expert.
- Work closely with the customer success, product, management, and engineering teams.
- Advance your career in the SaaS industry.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us #beboldr
YOU HAVE…
Demonstrated ability to solve technical problems.3 years of experience in a similar roleDesire to teach new customers about the platform.Ability to answer product and technical questions.Comfort working independently, given time zone differences.Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript.Nice to have experience with JIRA or Zendesk.Nice to have previous experience in a B2B technical support role at a SaaS company.Nice to have experience with email, push, or SMS platforms.
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