Ecommerce Operations Manager

1 week ago


Philippines Central Visayas Home Pick Full time
Home Pick is a team of full-service, hands-on Amazon Consultants and Experts dedicated to assisting brands in realizing the enormous potential of the Amazon marketplace.

We are looking for an operations Manager, who will be responsible for overseeing the daily operations of an online retail business. You will be in charge of managing inventory, optimizing product listings, and ensuring the website is running smoothly. Additionally, you will be responsible for customer service, order fulfillment, and shipping logistics.

The ideal candidate will have a strong background in ecommerce(Amazon, Walmart, ETSY) with a focus on operational efficiency. You should be able to work independently, as well as collaboratively with other teams to ensure the success of the business. If you have a passion for ecommerce and a proven track record of success, we encourage you to apply.

Requirements People Management :

  • Lead a very team of listing, Logistics, Account Health and customer service teams across 2 tier team of Team Leads (TLs) and warrant an efficient and healthy work environment
  • Manage the on boarding and training activities for TLs and executives and ensure that they follow the required guidelines while performing different tasks.
  • Ensure prompt responses to queries /concerns raised by the TLs and executives thereby clearing doubts/ apprehensions if any
  • Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
  • Proactively address performance fluctuations, ensuring timely and effective action is taken to maintain or enhance sales.
  • Host weekly, bi-weekly, or monthly calls to discuss overall performance, explore opportunities for growth, and address any challenges or concerns.

Client Experience :

  • Ensure adherence to the Service Level Agreements as informed to the customer.
  • Liaison with client relationship team to ensure seamless customer experience

Process and compliance :

  • Help build and implement SOPs. Manage workflow and day to day operations
  • Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations
  • Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Skills and Qualifications:

  • Leadership and Collaboration: Experience leading cross-functional teams and collaborating with internal stakeholders to ensure the successful execution
  • Excellent communication, negotiation, and presentation skills
  • Strategic Thinking: Ability to strategically manage and optimize product portfolios to drive profitability and meet business objectives.
  • 3 to 5 years in leading e-commerce operations, Proven experience in inventory management, logistics and listing operations
  • Exceptional problem-solving abilities, knowledge of customer service best practices
  • Ability to analyze data and create reports, Excellent communication and interpersonal skills, Keen attention to detail and organizational prowess


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