Operations Manager

3 weeks ago

Philippines Central Visayas BSA Solutions Careers Full time
About Us

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

HEADLINE

SEEKING TOP-TIER TALENT TO JOIN OUR TEAM AS AN OPERATION MANAGER

We are seeking a highly skilled and experienced OPERATION MANAGER to join our young and dynamic team. The ideal candidate will have strong leadership skills, extensive knowledge of talent outsourcing processes, and a proven ability to drive organisational success.

If you are a results-oriented and strategic thinker with a passion for operations management and exceptional customer experiences, we invite you to apply for this exciting opportunity.

What's in it for you:

  • Be part of a collaborative and forward-thinking team.
  • Loyalty bonus, personalised development, mental health, and wellness program.
  • Work alongside talented professionals in a young and vibrant talent outsourcing company.

This is a full-time role, Monday to Friday, Flexible Shift.

This is an office-based position in central Cebu City.

The expected start date is April 2024.

About The Role

As an Operation Manager, you will be responsible for overseeing the seamless integration between the recruitment, human resources, finance, facility, and IT departments. Your primary objective will be to ensure efficient operations, exceptional customer service, and a positive employee experience for over 200 team members. The role demands a self-motivated, proactive individual with a strong work ethic, adaptability, and a passion for emerging technologies.

Responsibilities

  • Integration Management: Oversee the integration and coordination between the recruitment, human resources, finance, facility, and IT departments to ensure smooth operations, efficient workflows, and effective communication.
  • Recruitment: Collaborate with the recruitment team to develop and implement robust talent acquisition strategies, ensuring the timely hiring of qualified professionals.
  • Employee Relations: Partner with the HR department to ensure compliance with labor laws, create and implement HR policies and procedures, and maintain a positive work environment. Provide guidance on employee relations, performance management, and career development.
  • Learning and Development: Partner with the learning and development team to identify learning needs, promote upskilling, and drive career progression opportunities - planning the integration, assessing learning needs, designing and delivering upskilling programs, establishing a career progression framework, fostering a learning culture, measuring program effectiveness, and collaborating with stakeholders.
  • Financial Management: Partner with the finance team to develop and manage budgets, forecast operational costs. Review financial reports, identify areas of improvement, and implement strategies to optimise operational expenses.
  • Facility and IT Management: Partner with the facility and IT departments to ensure seamless operations, including maintaining a safe and productive work environment, managing office space, equipment, and technology needs, and implementing efficient IT systems and processes.
  • Client Engagement: Foster strong relationships with clients, ensuring exceptional customer experiences and satisfaction. Act as a primary point of contact for client escalations, addressing concerns promptly and effectively.
  • Employee Engagement: Develop and implement employee engagement initiatives to foster a positive and inclusive work culture, promoting the Company's values. Support employee development programs, recognise achievements, and promote teamwork and collaboration.
  • Performance Monitoring and Improvement: Establish key performance indicators (KPIs) and metrics for the Operations Department to measure departmental and individual performance. Regularly monitor the performance of the Talent and Client Experience Managers and Performance Coaches and implement strategies to improve operational efficiency and customer satisfaction.

Requirements

  • Bachelor's degree in Business Administration, Management, or a related field. MBA preferred.
  • At least 10+ years' experience in operations management, preferably in the talent outsourcing industry.
  • Strong knowledge of recruitment, human resources, finance, facility, and IT processes and best practices.
  • Excellent leadership and people management skills, with a proven ability to build and motivate high-performing teams.
  • Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, employees, and stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with a track record of implementing process improvements and driving operational excellence.
  • Ability to prioritise and manage multiple projects simultaneously while meeting deadlines.
  • Proficiency in using relevant software and systems to support operations and reporting.

Benefits

BSA Solutions, Inc. emphasizes in:

  • Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
  • Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
  • Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
  • Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
  • Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
  • Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
  • Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
  • Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,
  • Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

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