Operation Project Manager/Call Center Manager

DescriptionStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call...

We are looking for an experienced Assistant Call Center Manager to join our logistics and supply chain team. The ideal candidate will be responsible for supervising and coordinating the day-to-day operations of the call center, ensuring excellent customer service, resolving customer issues, and managing a team of call center representatives.Qualifications...

POSITION TITILE:          Project ManagerLOCATION:                    Cebu/Manila REPORTS TO:                  Global Delivery LeadPOSITION SUMMARY:The Project Manager will be responsible for overseeing the successful delivery of projects and services to clients across various regions globally. This role...

Job Summary:Operations Manager, you will directly oversee call center sales personnel to ensure positive morale and effective daily operations. You will serve our local and national customers through the development and implementation of best cell center methods and procedures. You will also be asked to make suggestions for system and process improvement...

Location: Pasig | OnsiteSchedule: Shifting Schedule Qualifications:Graduate of Any 4 year course Work experience in the same or related role for at least 3 years Preferred exposure in the multinational BPO / Call Center industry Six Sigma Certification is an advantage Responsibilities:Develop and improve coaching skills of all leaders Manage escalated...

Courtly is the leader in online marriageâmaking it possible for any couple around the world to get legally married online, 24/7. From obtaining a marriage license to performing the ceremony, Courtly is bringing the aisle online for couples in the 21st centuryâregardless of their nationality, sexuality, or physical location.As a small, distributed team, we...

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

DescriptionEssential Functions and ResponsibilitiesDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality,...

As a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the worldâs biggest and most sought-after brandsMinimum Requirementsat least 3 months BPO expAt least high school graduate (old curriculum) or senior high school graduate (new curriculum)Good...

ResponsibilitiesGovernance:Establish the PMO role and create a Center of Excellence in alignment with Project Management Institute (PMI) guidelines, quality standards and company requirements.Seek implementation efficiencies to meet or exceed the financial expectations established at project initiation.Develop, implement, and govern program management...

Your Day-to-day In a NutshellAnswering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

As a call center agent, you will be the first point of contact for customers, providing customer satisfaction and professional assistance and utilizing excellent communication skills.Minimum RequirementsAt least HS/SHS GraduateWith 1 year Call Center ExperienceSavvy in computer & internet navigationExcellent communication skillsAmenable to Work OnsiteWhy...

Your Day-to-day In a Nutshell Answering incoming calls from customers Resolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client-based tools and applications for customer management and servicing Providing cutting-edge service in a friendly, confident and knowledgeable mannerWhat...

The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior.

As a Construction Project Manager, you will oversee all aspects of project management, from initial planning to final completion, ensuring that projects are delivered on time, within budget, and to the highest quality standards. ResponsibilitiesOversee the planning, implementation, and completion of construction projects from start to finish.Develop project...

Company DescriptionOptimus Executive Search Solutions, Inc. is an executive search organization based in Makati. The company specializes in staffing needs for the Fast Moving Consumer Goods (FMCG), Pharmaceutical, Banking & Finance, Information Technology, Energy, Real Estate, Retail, Telecommunications, BPO & Call Center, Logistics, and other industries....

Job DescriptionCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications Excellent communication...

Position SummaryThe Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked with the development, implementation, and continual improvement of training and quality assurance programs across all global operations. This role involves strategic leadership and management of...

DescriptionEssential Functions and ResponsibilitiesDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality,...

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.We combine on-the-ground expertise with digital solutions that...