Operations Manager
3 weeks ago
As a small, distributed team, we care deeply about building a culture around trust, diversity, and performance. You will have significant independence and are expected to have the autonomy to think on your feet and speak/act thoughtfully on behalf of the company.
We are searching for a mid to senior-level operations manager to join our foundational operations team. This is a mission-critical role that will have significant ownership of the future of the business and key projects.
Responsibilities:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organizationâs processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and monitor KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of the customer experience
- Proven work experience as Operations Manager or Project Manager
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Excellent communication skills
- Outstanding organizational skills
- High proficiency with Airtable and Google Drive
- Degree in Business, Operations Management or related field
- Tech product management
- Service-based businesses
- Startups
- Software quality assurance
- Intercom
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