Ecommerce Technical Manager

3 weeks ago


Philippines Curran Daly & Associates Full time
Job Description

Job Title: Ecommerce Technical Manager

Work Set-up: US-Night Shift (8pm-5am MNL time), 1-2x a week Onsite (with Shuttle)

About Us: Marketing As A Services (MaaS) - Creative Process Outsourcing

Global B2B, MaaS CPO Company based in the PH We convert innovative concepts and strategies into systematic approaches and procedures that yield tangible, reliable outcomes. Whether you seek to elevate your online presence, craft memorable digital experiences, or harness cutting-edge marketing tools to revolutionize your business, our team is fully committed to ensuring your success.

Job Summary:

You'll collaborate closely with our development and infrastructure teams, along with external vendors, to uphold site compliance, ensure uptime, and prioritize privacy and security. Your role will be pivotal in enhancing the on-site customer experience, ensuring compliance standards are met, streamlining operations, and satisfying both internal and external customer requirements.

Key Responsibilities:

  • Oversee the daily monitoring and resolution of issues or errors in online orders within the ecommerce platform.
  • Analyze reports and take proactive measures to address any anomalies or technical challenges.
  • Manage relationships with third-party vendors, including payment gateways and eCommerce service providers, to troubleshoot issues, implement new features, and ensure compliance with industry standards.
  • Serve as the primary point of contact for technical inquiries and escalations related to eCommerce operations, PCI compliance, data security, and privacy regulations.
  • Collaborate with cross-functional teams to implement technical solutions and enhancements for new product launches, order fulfillment processes, and Single Sign-On (SSO) integrations.
  • Lead the planning and execution of major technical projects within the eCommerce domain, ensuring alignment with business objectives and timelines.
  • Facilitate communication and problem-solving during peak sales seasons or critical events, coordinating efforts to maintain site functionality and customer satisfaction.
  • Drive continuous improvement initiatives by working closely with analytics teams to optimize data management practices and implement advanced tagging solutions for tracking and analysis purposes.

Qualifications:

  • Bachelor's Degree is required demonstrated proficiency in working within a matrix or shared service environment.
  • 5+ years of hands-on experience in online and eCommerce operations.
  • 3+ years of practical knowledge and experience with web Content Management Systems (CMS), with familiarity in KIBO being advantageous.
  • Minimum of 2 years of experience utilizing tracking and analytics tools/solutions.
  • Proficiency in JSON, Arc applications, XML, APIs, and related scripting languages, with preferred experience in payment gateways (Cybersource preferred) and middleware (IIB/ESG preferred).
  • Strong problem-solving abilities and analytical skills are essential.
  • Familiarity with ticketing systems such as JIRA or Basecamp is beneficial.
  • Excellent interpersonal skills and the ability to collaborate effectively within a team environment.
  • Demonstrated capability to thrive in a dynamic, fast-paced, and rapidly evolving business environment


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