Customer Service Buyer Chat Lead, Vendor Operations

Job Description:Supervise a team of Customer Service Representatives handling buyer inquiries through chat channels.Provide guidance, support, and mentorship to ensure exceptional service delivery.Monitor team performance metrics, including productivity, response times, resolution rates, and customer satisfaction scores. Implement strategies to improve KPIs...

Job Description:- Handle customer inquiries, issues, or even feedback (ie. sellers and buyers/users) via live chat.- Provide accurate information and assistance in a professional matter to customers.- Respond to all customers' requests in an accurate and timely manner.- Document processes and FAQs, and work on continuous process improvement.- Be the voice of...

Job Description:- Handle customer inquiries, issues, or even feedback (ie. sellers and buyers/users) via live chat.- Provide accurate information and assistance in a professional matter to customers.- Respond to all customers' requests in an accurate and timely manner.- Document processes and FAQs, and work on continuous process improvement.- Be the voice of...

We are in search of a skilled Media Buyer with expertise in digital advertising across platforms like Facebook, Google, TikTok, and Instagram. In this crucial role, you will strategize, execute, and manage ad campaigns that effectively reach our target audience and drive conversions. Your deep understanding of different advertising platforms and ability to...

Main responsibilities: · Perform simple to moderate transactional buying activities for a specific assigned country/ies, region or area, which includes (but not limited to) the following:o Managing the purchase order process to completiono Maintaining price information in the systemo Follow thru on PO deliveries and vendor coordinationo Purchasing reporting...

Job Description:Responsible for the end-to-end management of shops under Service by Shopee (SBS). This covers and not limited to the following:Seller Center operations and managementSupply PlanningManagement of expiring and ageing inventoryShop Performance (NFR, LSR, and Listings Compliance)Will be directly discussing with sellers on operational concernsWill...

Job Description:Responsible for the end-to-end management of shops under Service by Shopee (SBS). This covers and not limited to the following:Seller Center operations and managementSupply PlanningManagement of expiring and ageing inventoryShop Performance (NFR, LSR, and Listings Compliance)Will be directly discussing with sellers on operational concernsWill...

The Senior Purchaser/Buyer plays a vital role in our organization's procurement and supply chain management activities. This position is responsible for overseeing the procurement process, negotiating with suppliers, optimizing costs, and ensuring the timely and efficient availability of goods and services required for the smooth operation of the company....

A CCC Account Specialist is someone who deals with customers (Buyers or Authorized Representatives) through various communication channels (phone – inbound/outbound, email, chat, walk-in or other electronic means). They provide an end-to-end account management service associated with post-booking related concerns either through an IRC (Inquire – Request...

General Duties Responsible in overseeing his/her team in processing buyer's requests in an accurate, timely & competent manner. Detailed Duties 1. Review and analyze case history of buyer's request and provide recommendation to approvers. 2. Ensure that CRFAs are updated with the company policies and procedures relevant to processing buyer's requests, and...

General Duties Responsible in overseeing his/her team in processing buyer's requests in an accurate, timely & competent manner. Detailed Duties DUTIES AND RESPONSIBILITIES 1. Review and analyze case history of buyer's request and provide recommendation to approvers. 2. Ensure that CRFAs are updated with the company policies and procedures relevant to...

Job DescriptionJOB DESCRIPTIONAbout the role. You'll provide inbound and outbound customer support via email, phone, and live chat.. You'll deliver exceptional service to our customers and Housekeepers.. You'll deal with a wide range of issues: from ensuring that every cleaning goes ahead without a problem to helping us manage the relationship with our...

An E-commerce Customer Service Associate assists customers with inquiries related to a Company’s products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales...

An E-commerce Customer Service Associate assists customers with inquiries related to a Company’s products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales...

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each...

An E-commerce Customer Service Associate assists customers with inquiries related to a Company’s products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales...

Vendor Management Officer Level : Supervisor Leadership Responsibility: NA Reporting Line : AVP - Operations Support ServicesPosition Accountability StatementResponsible in monitoring vendor operations and managing relations with all outsource partners under Operations DepartmentEnsures outsource budget is properly monitored and allocatedMonitors...

SummaryWorking Location: Remote or in any ASPAC GPGS Hubs(Guangzhou, Shanghai, Seoul, Tokyo & Melbourne), but preferably in Philippines.This role will an experienced BPO Manager to lead our Business Process Outsourcing (BPO) resources. This individual will play a pivotal role in ensuring exceptional customer service and efficient operational processes for...

General Duties Responsible in the proper and timely processing and close monitoring of buyer requests from receipt to implementation. Detailed Duties 1. Obtain account history relevant to approvers. 2. Coordinate with the client and/or seller regarding the request whenever necessary. 3. Keep clients updated with their request. 4. Analyze client's request and...

Operations Manager (VZ Home Chat)Essential Functions and Responsibilities:1. Determines call center operational strategies by conducting needs assessments identifying and evaluating state-of-the-art technologies defining user requirements establishing technical specification, and production, productivity, quality and customer-service standards contributing...