Customer Facing Specialist
1 month ago
- Responsible for the end-to-end management of shops under Service by Shopee (SBS). This covers and not limited to the following:
Seller Center operations and management
Supply Planning
Management of expiring and ageing inventory
Shop Performance (NFR, LSR, and Listings Compliance)
- Will be directly discussing with sellers on operational concerns
- Will take lead in providing supply chain solutions to ensure unhampered operations and execution of promos and other special logistical needs.
- Putting together correct storage, handling & packaging guidelines for items from different categories
- Will be working closely with the Key Account Managers and Merchandising team to ensure that commercial planning and execution in Ops side are aligned.
- Attend Business Reviews and provide report on shop performance and input on operational concerns
- Attending to brand's inquiries and requests
Requirements:
- Bachelor's degree in Business, Operations Management, or a related field
- Proven experience in brand management, vendor operations, supply chain management, or a related field
- Strong analytical and problem-solving abilities.
- Excellent communication and negotiation skills.
- Proficient in using brand management systems and software.
- Ability to lead and motivate a team to meet and exceed performance targets.
- Detail-oriented with a focus on accuracy and quality assurance.
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