Customer Facing Specialist

1 month ago


Philippines Manila Shopee Full time
Job Description:
  • Responsible for the end-to-end management of shops under Service by Shopee (SBS). This covers and not limited to the following:

Seller Center operations and management

Supply Planning

Management of expiring and ageing inventory

Shop Performance (NFR, LSR, and Listings Compliance)

  • Will be directly discussing with sellers on operational concerns
  • Will take lead in providing supply chain solutions to ensure unhampered operations and execution of promos and other special logistical needs.
  • Putting together correct storage, handling & packaging guidelines for items from different categories
  • Will be working closely with the Key Account Managers and Merchandising team to ensure that commercial planning and execution in Ops side are aligned.
  • Attend Business Reviews and provide report on shop performance and input on operational concerns
  • Attending to brand's inquiries and requests


Requirements:
  • Bachelor's degree in Business, Operations Management, or a related field
  • Proven experience in brand management, vendor operations, supply chain management, or a related field
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Proficient in using brand management systems and software.
  • Ability to lead and motivate a team to meet and exceed performance targets.
  • Detail-oriented with a focus on accuracy and quality assurance.


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