Language Specialist, Buyer Chat

4 weeks ago


Philippines Manila Shopee Full time
Job Description:

- Handle customer inquiries, issues, or even feedback (ie. sellers and buyers/users) via live chat.

- Provide accurate information and assistance in a professional matter to customers.

- Respond to all customers' requests in an accurate and timely manner.

- Document processes and FAQs, and work on continuous process improvement.

- Be the voice of customers to provide feedback to the company.

- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.

- To be able to restore issues by providing service recovery to the customers.


Requirements:

- Possess 1 - 2 years of contact center experience, mainly in customer service
- Having excellent spoken and written skills in both English & Mandarin.
- Business writing skill is mandatory
- Being able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Able to understand and speak Filipino



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