Workforce Planner

1 week ago

Manila, Philippines Nityo Infotech Full time

Position: Capacity Planner / Workforce Planner
Location: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)
Shift: Night Shift (9 PM start)
Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)
Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA Allowance
Sign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention clause

Primary Responsibilities:
-- Analyze, review, and forecast complex data trends.
-- Present findings for operational/business planning and decision-making.
-- Support strategic business activities with data insights.
-- Develop business solutions through data analysis and process research.
-- Report on operational metrics including volume, handle time, attrition, and SLA/turnaround time.
-- Additional ad-hoc operational support as needed.

Required Skills:
-- 3-5 years in Capacity Planning/Forecasting and 2 years in Scheduling.
-- 4+ years Workforce Management (WFM) experience in Call Centers/Back Office operations.
-- 3+ years in long-range planning, financial modeling, and data analysis.
-- Proficient in Excel and PowerPoint, with strong analytical skills.

Preferred Skills:
-- Degree in Business, Economics, Finance, Mathematics, or related field.
-- Healthcare industry experience.
-- Familiarity with WFM software (e.g., NICE IEX, Aspect, Verint).

  • Workforce Planner

    7 days ago

    Manila, Philippines Nityo Infotech Full time

    Position: Capacity Planner / Workforce Planner Location: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao) Shift: Night Shift (9 PM start) Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite) Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA Allowance Sign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...

  • Workforce Planner

    1 week ago

    Manila, Philippines Nityo Infotech Full time

    Position: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...

  • Workforce Development Manager

    5 days ago

    Manila, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Overview:Solid Lyndelle Manpower Services Inc. is seeking a seasoned Workforce Development Manager to lead our workforce planning strategies and drive operational excellence.Responsibilities:• Develop and implement comprehensive workforce planning strategies to optimize staffing levels, improve service delivery, and meet business objectives.• Analyze...

  • Workforce Manager

    1 month ago

    Manila, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Responsibilities:Develop and implement workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations.Create and manage employee schedules, ensuring adequate coverage while minimizing...

  • Capacity Planner

    2 weeks ago

    Metro Manila, Davao, Cebu, Philippines Nityo Infotech Services Philippines Inc. Full time

    Job SummaryWe are seeking a highly skilled Capacity Planner - Forecasting Expert to join our team at Nityo Infotech Services Philippines Inc.The ideal candidate will have a strong background in capacity planning, forecasting, and scheduling, with experience in Workforce Management (WFM) software and complex data analysis.Key Responsibilities:Compile,...

  • Strategic Workforce Analyst

    1 week ago

    Manila, National Capital Region, Philippines Nityo Infotech Full time

    Job Summary:We are seeking a skilled Capacity Planner to join our team in Nityo Infotech. As a key member of our operations team, you will be responsible for analyzing complex data trends and presenting findings for operational/business planning and decision-making.About the Role:This is a night shift position with a start time of 9 PM. The work setup...

  • Capacity Planner

    2 weeks ago

    Metro Manila, Davao, Cebu, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location/s Available: Onsite, for 3 - 6 months then can do Hybrid — Quezon City — BGC, Taguig — Makati — Alabang, Muntinlupa — Cebu — Davao Schedule: Nightshift (usually starts at 9 pm) Must have (desired skills): — 3 - 5 years Capacity Planning/Forecasting experience with 2 years Scheduling background (can process at least 2 yrs of...

  • Capacity Planner

    2 weeks ago

    Metro Manila, Davao, Cebu, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location/s Available: Onsite, for 3 - 6 months then can do Hybrid — Quezon City — BGC, Taguig — Makati — Alabang, Muntinlupa — Cebu — Davao Schedule: Nightshift (usually starts at 9 pm) Must have (desired skills): — 3 - 5 years Capacity Planning/Forecasting experience with 2 years Scheduling background (can process at least 2 yrs of...