Staffing Optimization Coordinator

4 days ago


Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

About the Job:

This Workforce Management Capacity Planner role is responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans.

Key Responsibilities:

  • Compile, analyze, review, forecast, and trend complex data to inform workforce planning decisions.
  • Present analysis and interpretation for operational and business review and planning to stakeholders.
  • Support short and long-term operational/strategic business activities through analysis and research.

Required Skills and Qualifications:

  • 3-5 years of experience in capacity planning/forecasting with 2 years of scheduling background.
  • 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations.
  • Strong analytical skills and ability to handle complex operations and financial issues with divisional or companywide scope.
  • Intermediate to advanced level of proficiency with PC-based software programs and automated database management systems (Excel, PowerPoint).

Benefits Overview:

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance-Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits


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