Staffing Optimization Coordinator
4 days ago
About the Job:
This Workforce Management Capacity Planner role is responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans.
Key Responsibilities:
- Compile, analyze, review, forecast, and trend complex data to inform workforce planning decisions.
- Present analysis and interpretation for operational and business review and planning to stakeholders.
- Support short and long-term operational/strategic business activities through analysis and research.
Required Skills and Qualifications:
- 3-5 years of experience in capacity planning/forecasting with 2 years of scheduling background.
- 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations.
- Strong analytical skills and ability to handle complex operations and financial issues with divisional or companywide scope.
- Intermediate to advanced level of proficiency with PC-based software programs and automated database management systems (Excel, PowerPoint).
Benefits Overview:
- Market Competitive Pay Levels
- Retirement Plan
- Medical Plan (HMO) from Day 1 of employment
- Dental, Medical, and Optical Reimbursements
- Life and Disability Insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Tuition Fee Reimbursement
- Employee Assistance Program (EAP)
- Annual Performance-Based Merit Increases
- Employee Recognition
- Training and Staff Development
- Employee Referral Program
- Employee Volunteerism Opportunity
- All Mandatory Statutory Benefits
-
Staffing Optimization Professional
5 days ago
Manila, National Capital Region, Philippines Optum Full timeWe are seeking a highly skilled Staffing Optimization Professional to join our team at Optum National Capital Region, Philippines. As a Staffing Optimization Professional, you will be responsible for analyzing and interpreting workforce metrics to optimize staffing levels, and developing and implementing workforce planning initiatives to scale the evolving...
-
Staffing Optimization Expert
5 days ago
Manila, National Capital Region, Philippines SSG Full timeWe're seeking a Staffing Optimization Expert to join our operations team at SSG. In this role, you'll analyze trends, develop scheduling recommendations, and collaborate with colleagues to optimize staffing levels and enhance delivery processes.Job Responsibilities:Analyze workforce requirements and develop data-driven scheduling recommendations to ensure...
-
Intraday Staffing Coordinator
5 days ago
Manila, National Capital Region, Philippines Qualfon Corporation Full timeJob OverviewThe Intraday Staffing Coordinator is responsible for coordinating the daily scheduling of agents across multiple shifts. This involves monitoring staffing levels, managing overtime, and ensuring that all agents are scheduled correctly.ResponsibilitiesUpdate the operations team on staffing levels and availabilityManage staff levels to meet client...
-
Staffing Optimization Expert
5 days ago
Manila, National Capital Region, Philippines TDCX Philippines Full timeTDCX Philippines is seeking a highly skilled Staffing Optimization Expert to join our team.In this role, you will be responsible for ensuring that our call center operations are optimized to meet the needs of our clients, while also identifying areas for improvement and implementing changes as needed.You will work closely with our management team to develop...
-
Medical Staffing Coordinator
5 days ago
Manila, National Capital Region, Philippines Pride Global Full timePride Global is a leading provider of diverse human resources solutions, specializing in managed services, vendor management, payroll programs, business process optimization, and staffing solutions for both direct hire and contingent labor.Job Description:The successful candidate will be responsible for sourcing, screening, and interviewing candidates for...
-
Workforce Optimization Coordinator
5 days ago
Manila, National Capital Region, Philippines Global Payments Full timeGlobal Payments is a leading provider of payment technology and software solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovation.About This RoleWe are seeking a highly skilled Workforce Optimization Coordinator to join our team. As a Workforce Optimization Coordinator, you will be responsible...
-
Staffing Operations Coordinator
4 days ago
Manila, National Capital Region, Philippines QUESS PHILIPPINES CORPORATION Full timeJob OverviewWe are looking for a skilled Capacity Planner to join our team at Quess Philippines Corporation. As a key member of our workforce management department, you will be responsible for developing and implementing capacity plans that meet the operational needs of our business.ResponsibilitiesDevelop and implement capacity plans, working closely with...
-
Staffing Solutions Coordinator
10 hours ago
Manila, National Capital Region, Philippines Med-Metrix Full timeWe are seeking a Staffing Solutions Coordinator to support our recruitment efforts and ensure seamless onboarding processes.About the CompanyMed-Metrix is a pioneering player in the RCM industry, committed to delivering exceptional patient experiences and revenue collections through innovative solutions and top-notch service delivery.The successful candidate...
-
Project Coordinator Lead
10 hours ago
Manila, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a highly skilled Project Coordinator Lead to join our team.Key Responsibilities:Company Overview: We provide innovative staffing solutions to various industries.Job Summary: As a Project Coordinator Lead, you will be responsible for guiding and leading other professionals towards project...
-
Remote Staffing Coordinator
5 days ago
Manila, National Capital Region, Philippines MCG Talent Full timeJob Summary:MCG Talent is seeking an Offshore Recruitment Specialist to join our team. As a key member of our recruitment team, you will be responsible for identifying, sourcing, and recruiting top-tier candidates for various roles.Developing and implementing effective recruitment strategies to meet business objectives.Building and maintaining relationships...
-
Workforce Optimization Specialist
4 days ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeHGS Offshore Staffing Solutions (HGS OSS) is seeking an experienced Workforce Analyst to join our team.Job DescriptionWe are looking for a highly skilled individual to optimize workforce utilization, ensuring effective scheduling and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise.The ideal...
-
Real Time Optimization Specialist
3 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeAbout the Role:This Real Time Optimization Specialist position is responsible for identifying triggers and providing essential input to leadership teams to develop staffing plans based on analysis of historical performance and real-time data.Key Responsibilities:Provide real-time monitoring of call center activities including service levels and schedule...
-
Recruitment and Staffing Manager
4 days ago
Manila, National Capital Region, Philippines Legend of Ice Recruitment & Services Incorporated Full timeOur MissionAt Legend of Ice Recruitment & Services Incorporated, we are committed to finding top talent for our clients and delivering exceptional results. Our team of experts is dedicated to building long-lasting relationships with our clients and providing personalized service.Job ResponsibilitiesTalent Sourcing: Utilize various channels such as job...
-
Staffing Solutions Executive
10 hours ago
Manila, National Capital Region, Philippines Jollibee Group Full timeResponsibilities and RequirementsThe Senior Recruitment Specialist will be responsible for:BUILDING STRONG RELATIONSHIPS WITH INTERNAL CUSTOMERSIMPLEMENTING EFFECTIVE RECRUITMENT STRATEGIESCOORDINATING INTERVIEW SCHEDULESPREPARING JOB OFFERS FOR ASSIGNED ACCOUNTSRequirementsREQUIREMENTS INCLUDE:Graduate of Psychology or Behavioral Science Courses3-5 years of...
-
Inventory Optimization Coordinator
5 days ago
Manila, National Capital Region, Philippines Robinsons Supermarket Corporation Full timeJob Description:The Inventory Optimization Coordinator will be responsible for developing and implementing inventory management strategies to optimize stock levels and reduce waste.Key Responsibilities:Inventory managementPurchasing and vendor relationship managementAnalysis of concessionaires and item off-takeRecommendation of programs to improve business...
-
Lead Generation Coordinator
3 days ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full timeAbout the RoleHGS Offshore Staffing Solutions is seeking a Lead Generation Coordinator to support our sales teams by sourcing and verifying customer contact information. As a key member of our team, you will play a critical role in building and maintaining accurate, high-quality customer databases.The ideal candidate will have a strong background in data...
-
Staffing Operations Manager
5 days ago
Manila, National Capital Region, Philippines Security Bank Corporation Full timeAbout the RoleWe seek a skilled Workforce Analyst to join our team, responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation.Main duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, adhering to schedules, observing attendance...
-
Staffing Coordinator
2 days ago
Manila, National Capital Region, Philippines Med-Metrix Full timeJoin us at Med-Metrix in Metro Manila as a skilled Recruiter and help us build a talented team. In this critical role, you will source, screen, and select top candidates to fill key positions within our organization.Your primary responsibilities will include interviewing, negotiating job offers, and supporting onboarding processes. You must have strong...
-
Help Desk Coordinator
3 days ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full timeHelp Desk PositionWe're looking for a Help Desk Coordinator to provide excellent customer support via email at HGS Offshore Staffing Solutions.Key Responsibilities:Email Support: Respond to customer inquiries in a timely and professional manner.Product Support: Provide accurate product information and solutions to customers.Order Assistance: Process order...
-
Optimization and Analytics Professional
3 days ago
Manila, National Capital Region, Philippines RingCentral Full timeAbout the RoleWe are seeking a highly skilled Optimization and Analytics Professional to join our team at RingCentral/Acquire BPO. This is an exciting opportunity for someone who wants to work in a dynamic environment with a global provider of cloud-unified communications and collaboration solutions.As an Optimization and Analytics Professional, you will be...