Operation Assistant
4 weeks ago
Duties and Responsibilities:
Track and monitor drivers' schedules, routes, and real-time locations using GPS and other tracking tools.
Respond to customer inquiries and coordinate with clients to provide timely delivery updates.
Manage inbound and outbound calls to support smooth logistics operations and address customer needs promptly.
Keep detailed records of driver activities, delivery statuses, and any issues that arise during delivery.
Follow logistics protocols and best practices to maintain a smooth workflow and minimize delays.
Contribute to process planning and improvements to enhance logistics efficiency.
Qualifications:
At least 1 year of experience in a BPO environment, preferably with Australian clients (experience with Australian clients is an advantage but not required).
1 year of experience in logistics, including driver tracking and customer coordination.
Proficient in GPS and other tracking systems to monitor routes and locations.
Strong understanding of logistics principles and practices to effectively manage operations.
Excellent verbal communication skills, with experience in inbound and outbound call handling.
Detail-oriented with strong organizational skills.
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