Client Services Manager III

2 months ago

Taguig, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES MANAGER III

The Client Services Manager will focus on maintaining good relationships with KMC’s clients and improving the company's services to provide best-in-class customer experience by consistently or exceedingly meeting the established service level agreements (SLA) with all the clients and customers within the designated area or region. The role acts as an overall liaison of the client and the KMC business to ensure excellent service delivery is at the topmost priority to promote better partnership, confidence, growth, and compliance. As an imperative, the role must resolve issues and concerns by providing sound resolutions through a structured or data-driven approach while still observing flexibility. The role maintains an effective level of business literacy and professional intuition to anticipate and address client needs.

On top of your salary, here are the exciting benefits you can look forward to:
•You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
•Making sound decision-making and flexibility to ensure team dynamics and productivity.
•Hybrid work setup
•Competitive salary and benefits
•HMO + free dependent
•Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
•Diverse learning & growth opportunities
•Accessible Cloud HR platform (Sprout)
•Above standard leaves

The main responsibilities of a CLIENT SERVICES MANAGER III include:

Service Delivery:
• Overall point of contact for Key Accounts’ concerns regarding service delivery related to contractual obligations
•Ensure achievement of day-to-day service levels, customer experience, quality measures and compliance measures
•Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
•Continuous identification and implementation of operational best practices through interaction with the wider team
•Conduct Monthly Business Reviews to analyze Client performance and identify Client concerns real time.
•Ensure KMC receives regular customer feedback and providing timely constructive response to Management with proactive solutions / suggestions to ensure continuous improvements in workflow processes
•Ensure all escalations are resolved to the benefit of the business
•Ensure delivery of Client requirements through internal and external support
•Facilitate recurring Performance and Business Review with Management and Client Leaders
•Undertake initiatives and project management plans to enhance Account Management performance, provide creative solutions to Clients and customer satisfaction (and in turn Client retention).
•Day-to-day Client relationship management
•Deliver presentations to high-level executives
•Maintain and expanding relationships with existing clients
•Complete administrative work as required
•Identify and highlighting further opportunities for services and process improvements
•Ensure Business Continuity

Team Management:
•Optimize the skills of the Key Accounts Team in line with the agreed framework
•Have a well-defined Communication and Engagement model in place to ensure all Key Accounts Team members understand the performance of the business and full understanding the needs of the client
•Work with the other departments in driving added value services to enhance Client and employee satisfaction (and in turn retention) and promote better work culture environment

To apply, you must be an expert on the following requirements:
•Manage a Team of Operations support providing Service Delivery for assigned clients and ensuring meeting and exceeding Service Level Agreements
•Build rapport and develop a strategic relationship with client stakeholders and grasp fully the business of the clients and anticipate the needs to provide best-in-class customer experience through managing projects, fixing any reliability issues, tracking service metrics, and helping lead the professionals/other team members responsible for getting services delivered to clients
•Budget management for Client related operational expenses while providing the expected service delivery and ensuring accuracy of billing reports
•Learn the business model of the clients and provide value-add recommendations for the retention, growth, and expansion of the clients’ business
•Maintain high level of morale and confidence in carrying out the business needs of the various Clients by being an effective liaison and providing resolution given set deadlines by efficiently leading a team, staying organized, managing conflicts, and using creativity to find ways to make the service better

It will also be favorable if you are knowledgeable in:
•Five (5) Years well-established experience with account management and handling Service Delivery preferably managerial or at least supervisory role.
•Well verse in MS office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
•Solid background with Project and Time Management
•Exceptional Level of Commitment towards customer experience
•Experience of working in an Outsourcing or contact center operation
•Experienced in managing large multi-site/multi skilled contact centers
•Proficient Oral and Communication Skills
•Strong sense of Business Acumen
•Financially-Savvy
•Exceptional Customer Service
•Strong Project Management
•Time Management
•Business and Market Trend Analysis
•Interpersonal Skills
•Excellent leadership, people management, communication and influencing skills at a senior level
•Ability to demonstrate achievement of business improvements
•Ability to build and maintain strong client relationships
•Ability to demonstrate been able to translate business strategy into day-to-day delivery
•Ability to manage and influence key stakeholders

  • Client Services Manager III

    2 months ago

    Taguig, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES MANAGER III! The Client Services Manager will focus on maintaining good relationships with KMC’s clients and improving the company's services to provide best-in-class customer experience by consistently or exceedingly meeting the established service level agreements (SLA)...

  • Customer Experience Strategist III

    4 weeks ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    Take your career to the next level as a Customer Experience Strategist III at KMC Solutions.About the RoleWe are seeking an experienced professional to lead our client services team and drive customer satisfaction through exceptional service delivery. As a Customer Experience Strategist III, you will be responsible for maintaining strong relationships with...

  • Client Services Manager IV

    1 month ago

    Taguig, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES MANAGER IV The CLIENT SERVICES MANAGER IV will focus on maintaining good relationships with Clients and improving the company's services to provide best­-in-­class customer experience by consistently or exceedingly meeting the established service level agreements (SLA)...

  • Client Services Manager IV

    1 month ago

    Taguig, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES MANAGER IV The CLIENT SERVICES MANAGER IV will focus on maintaining good relationships with Clients and improving the company's services to provide best­-in-­class customer experience by consistently or exceedingly meeting the established service level agreements (SLA)...

  • Client Services Director

    1 month ago

    Taguig, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES DIRECTOR The Client Services Director will be responsible in leading a Team of Client Services Leaders and professionals that manages the service delivery & account management as well as the optimization of client relationships within the KMC Solutions’ Teams business. The...

  • Market & Client Research Manager

    2 months ago

    taguig, Philippines J-K Network Services Full time

    Client Profile: a business process outsourcing (BPO) company that was founded in 1970's located in France. It offers services for communication, content moderation, customer relationship management, telemarketing, and debt collecting. Position: Market & Client Research Manager Industry: BPO company Location: Taguig City Salary: Php 50,000 – Php...

  • Client Services Director

    1 month ago

    Taguig, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES DIRECTOR The Client Services Director will be responsible in leading a Team of Client Services Leaders and professionals that manages the service delivery & account management as well as the optimization of client relationships within the KMC Solutions’ Teams business. The...

  • Market & Client Research Manager

    2 months ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile:a business process outsourcing (BPO) company that was founded in 1970's located in France. It offers services for communication, content moderation, customer relationship management, telemarketing, and debt collecting.Position: Market & Client Research ManagerIndustry: BPO companyLocation: Taguig CitySalary: Php 50,000 – Php 80,000Schedule:...

  • Market & Client Research Manager

    2 months ago

    taguig, Philippines J-K Network Services Full time

    Client Profile: a business process outsourcing (BPO) company that was founded in 1970's located in France. It offers services for communication, content moderation, customer relationship management, telemarketing, and debt collecting. Position: Market & Client Research Manager Industry: BPO company Location: Taguig City Salary: Php 50,000 – Php...

  • Business Process Manager

    1 day ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Summary:TASQ Staffing Solutions is seeking a skilled Business Process Manager to lead our Client Service team. As a key member of our organization, you will be responsible for delivering exceptional client service and managing process improvements to drive efficiency and risk controls.About the Role:This is an exciting opportunity for a seasoned leader...

  • Senior Client Relationship Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    At KMC Solutions, we are seeking an experienced Senior Client Relationship Manager to join our team. In this role, you will be responsible for managing a team of operations support staff and ensuring excellent service delivery to assigned clients.Key ResponsibilitiesManage a team of operations support staff providing service delivery for assigned clients and...

  • Chief Client Relationship Manager

    1 month ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    KMC Solutions is a leading provider of innovative solutions, dedicated to delivering exceptional service experiences that drive business growth.Estimated Salary: ₱3,500,000 - ₱5,500,000 per annumThis role offers a competitive salary, commensurate with experience and qualifications.About the JobWe are seeking an experienced Chief Client Relationship...

  • Client Services/Customer Success Manager

    2 months ago

    Taguig, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are looking for awesome and talented Client Services Managers who wants to join our growing #happy@work team! Available roles: • Operations Director • Senior Operations Manager • Operations Manager (Digital Ad ops) • Operations Manager (Technical) • Operations Manager (Healthcare) • Operations Manager (Customer Support) • Assistant...

  • Client Services/Customer Success Manager

    2 months ago

    Taguig, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are looking for awesome and talented Client Services Managers who wants to join our growing # team! Available roles: • Operations Director • Senior Operations Manager • Operations Manager (Digital Ad ops) • Operations Manager (Technical) • Operations Manager (Healthcare) • Operations Manager (Customer Support) • Assistant Operations...

  • Client Relationship Manager Bank

    1 month ago

    Taguig, Philippines MKIT (HONG KONG) HOLDINGS LIMITED Full time

    Job descriptionsProvide professional financial services to commercial clients including customized loans and cash management products;Responsibility Independently expand lending and deposit portfolio of enterprises & promote other non-credit products.Look for new loan business, build loan structure based on understanding of industry and customers.Actively...

  • Client Relationship Manager Bank

    1 month ago

    Taguig, Philippines MKIT (HONG KONG) HOLDINGS LIMITED Full time

    Job descriptions Provide professional financial services to commercial clients including customized loans and cash management products; Responsibility Independently expand lending and deposit portfolio of enterprises & promote other non-credit products. Look for new loan business, build loan structure based on understanding of industry and...

  • Senior Luxury Client Relations Manager

    1 month ago

    Taguig, National Capital Region, Philippines Funtomato Consultancy Full time

    About the RoleFuntomato Consultancy is seeking a highly experienced and skilled Senior Luxury Client Relations Manager to lead our VIP department. This role requires strategic leadership, operational oversight, and exceptional relationship management skills to drive client acquisition, engagement, and retention.Key Responsibilities:Strategic Planning and...

  • Client Relationship Manager Bank

    1 month ago

    Taguig, Philippines MKIT (HONG KONG) HOLDINGS LIMITED Full time

    Job descriptions Provide professional financial services to commercial clients including customized loans and cash management products; Responsibility Independently expand lending and deposit portfolio of enterprises & promote other non-credit products. Look for new loan business, build loan structure based on understanding of industry and...

  • IT Infrastructure Service Manager Role

    3 weeks ago

    Taguig, National Capital Region, Philippines JK Network Services Full time

    Job OverviewJK Network Services is a global professional services company that provides innovative solutions and expert services in digital, cloud, and security. Our team combines extensive experience with specialized skills across various industries, delivering value to businesses through our expertise.Job SummaryWe are seeking an experienced IT...

  • Financial Services Manager

    2 months ago

    Taguig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Senior Accounting ProfessionalWe are seeking an experienced Senior Accounting Professional to join our team at Solid Lyndelle Manpower Services Inc.About the Role:The successful candidate will be responsible for managing multiple clients, providing financial advice, and preparing monthly statements. You will also communicate with prospects and...