Client Services/Customer Success Manager

2 months ago

Taguig, Philippines IOPEX Technologies Philippines - Taguig Full time
We are looking for awesome and talented Client Services Managers who wants to join our growing # team

Available roles:

• Operations Director
• Senior Operations Manager
• Operations Manager (Digital Ad ops)
• Operations Manager (Technical)
• Operations Manager (Healthcare)
• Operations Manager (Customer Support)
• Assistant Operations Manager
• Client Services Manager
• Client Services/Customer Success Manager

The Customer Success Rockstar will help iOPEX Technologies in developing and driving long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with iOPEX Technologies via maximum adoption of iOPEX Technologies support solutions, quickly identifying support solutions expansion opportunities via high-value relationship with the client.

The ultimate responsibility is both guiding our customer’s success and driving recurring revenue growth. Below you will find other major tasks of the Customer Success Rockstar:

Work successfully with cross-functional teams (Customer Experience, Support & Success (CESS), Marketing, Sales etc.) around customer success initiatives
Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc
Act as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap
Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals through white-glove service

Experience and Skills:

• Preferably with 3 years leading a team of Customer Success or Account Management professionals
• Strategic thinker who can strategize, implement, improve, analyze, and manage both new and existing ideas and tactics
• Great at coaching, inspiring and holding your team accountable for big goals
• Detail-oriented, data driven, creative, high-energy leader with the ability to inspire others
• Ability to take ownership of anything that comes your way
• Prior experience working with SaaS and business platforms like Sales
• Excellent Excel and data management skills
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City

Other info:
• Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph
• Application Process: 1 Day hiring (Onsite Process depending upon the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

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