Frontline Support Representative

Job SummaryThis role involves providing advanced second-level support to frontline representatives for software products.Duties and ResponsibilitiesDirect contact with technical teams to resolve production issues quickly.Elevate high-level customer issues to engineering, development, and product management teams and follow through to resolution.Assist...

Be the Voice of EntrepreneursWe are seeking a proactive and empathetic Customer Support Executive to join our team. As the frontline voice of our company, you will be responsible for delivering fast, solutions-driven support to small business owners via email, live chat, and phone.This is a fully remote role where you will leverage digital tools to make a...

We are seeking a skilled individual to join our team as a Product Support Specialist. This role plays a critical part in managing the initial triage of product-related tickets escalated from our frontline helpdesk.Review and categorize incoming tickets, ensuring proper prioritization.Conduct investigations using internal tools, system logs, and documentation...

As a key team member, you will be responsible for providing frontline user management and customer support.Key Responsibilities:Process worklist requests within established agreements.Provide updates to stakeholders on the creation/maintenance of client-supported product accounts.Communicate with sponsors via email regarding issues on the...

.Customer Support Representative page is loaded## Customer Support Representativelocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R101152Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and...

.Customer Support Representative page is loaded## Customer Support Representativelocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints...

Automation and Process Transformation SpecialistWe are seeking an experienced professional to join our Service Operations Team. As a key contributor, you will drive process redesign, supported by targeted automation and AI applications, to transform our service experience.About the RoleIdentify opportunities for entirely new processes or fundamental shifts...

AccountabilitiesProvide advanced second level support to Frontline Representatives for LexisNexis products.Direct contact with technical and business teams to resolve production issues quickly.Escalate high level customer issues to engineering, development, production support, and product management teams and follow through to resolution.Assist customers...

We’re looking for a dedicated, customer-focused, and solutions-driven Customer Service Representative to be part of our growing team. In this role, you’ll be the friendly voice and helpful guide our clients rely on—delivering top-notch support, building lasting relationships, and ensuring every customer feels valued.

Product Support AnalystWe are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated from our frontline helpdesk. You will serve as the first line of technical escalation,...