Fixed Weekends Off

2 weeks ago

Manila, Philippines OTele Hires Full time

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience). This role is open to individuals from medical-allied courses or those with BPO experience, particularly in healthcare-related functions such as LOA (Letter of Authorization) issuance. Training will be provided, making this a great opportunity for career starters or those with relevant experience. 

Key Responsibilities:
• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.
Qualifications:
• At least 3rd year completed in a medical-allied course (e.g., Nursing, MedTech, Pharmacy, etc.) – with or without experience
• Non-medical allied course graduates with at least 1 year of BPO experience (any account, preferably healthcare)
• Non-medical allied course undergraduates with 1 year of BPO experience in a healthcare account, specifically handling LOA issuance
• Excellent English communication skills (spoken and written)
• Good interpersonal, analytical, and problem-solving skills
• Strong comprehension and attention to detail
• Basic proficiency in Microsoft Office tools
• Willing to work onsite
What We Offer:
• Paid training
• Competitive salary and performance-based incentives
• 13th month pay
• HMO coverage for employee starting Day 1
• Government Mandated Benefits
• Annual performance-based salary increase
• Career advancement and development program 
• Positive and inclusive work culture

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