Service Desk Analyst

7 months ago


Cebu, Philippines Gratitude Philippines Full time

• College Undergraduate/Bachelor’s degree in any field
• At least 1-2 years’ service desk experience with Service Now background in a BPO setting
• Must have Service Now knowledge
• Availability: ASAP joiner is advantage
• Work Set up: Hybrid
• Amenable to work in graveyard shift, shifting schedules including holidays and weekends


Tower Description:
• The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR
He / She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents
Key Skills Required:
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
• Understanding of Windows 7 & 10 operating system
• Assisting with configuring/troubleshooting of Software and Hardware
• Experience working with ServiceNow to log, track, close tickets
• Experience in resolving IT issues via phone/email/chat
• Excellent telephone etiquettes and customer service
• Excellent troubleshooting skills
• Knowledge of Microsoft based operating systems with emphasis on Windows X
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration.
• Should have good understanding of infrastructure management processes; • Understanding of ITIL framework is needed.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
• Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
• Excellent time management skills and ability to work under pressure
• Continuous commitment to professional development



  • Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...


  • Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...


  • Cebu City, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

  • Service Desk Analyst

    7 months ago


    Cebu, Philippines Gratitude Philippines Full time

    • College Undergraduate/Bachelor’s degree in any field • At least 1-2 years’ service desk experience with Service Now background in a BPO setting • Must have Service Now knowledge • Availability: ASAP joiner is advantage • Work Set up: Hybrid • Amenable to work in graveyard shift, shifting schedules including holidays and weekends Tower...


  • Cebu City, Philippines Gratitude Philippines Full time

    • College Undergraduate/Bachelor’s degree in any field• At least 1-2 years’ service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower...


  • Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    Technical Helpdesk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involvestechnical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assistusers.• Identifies, investigates and researches user...


  • Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    Technical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...


  • Cebu, Philippines ETeam PH Full time

    Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and...


  • Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    Technical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...


  • Cebu City, Philippines ETeam PH Full time

    Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems...


  • Cebu, Philippines ETeam PH Full time

    Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and...


  • Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...


  • Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...


  • Cebu City, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...


  • cebu, Philippines Neksjob Full time

    Job Description A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...


  • cebu, Philippines Neksjob Full time

    Job Description A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...


  • Cebu City, Philippines Neksjob Full time

    Job DescriptionA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Lead a High-Performing IT Service Desk TeamWe are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.About the...

  • Help Desk Associate

    1 month ago


    Cebu City, Central Visayas, Philippines Neksjob Full time

    We are looking for a Help Desk Associate to join our team at Neksjob. This role is perfect for individuals who are passionate about delivering exceptional customer service and have excellent communication skills.About the JobThe Help Desk Associate will be responsible for handling customer inquiries, resolving issues, and providing information about our...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    About the RoleWe are seeking a highly skilled Help Desk Specialist to join our team at Neksjob. In this role, you will be responsible for providing exceptional customer service and support to our clients.