Service Desk Analyst Level 1
2 months ago
Technical Helpdesk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involvestechnical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assistusers.• Identifies, investigates and researches user questions and problems as well as isolating andresolving information systems problems.• Coordinates referrals to appropriate technical, professional, or service personnel.• Receives and prioritizes issues and forwards using appropriate escalation procedures.• All other duties as assigned.Additional Qualifications:• 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phonesupport to a large customer base.• 1 - 2 years’ work experience in customer services support or having equivalent kind of skillsexperience, soft skills a must.• 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC,Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office365). • Must be able to work independently.• Strong interpersonal skills.• Strong analytical skills.• Strong customer service skills.• Ability to understand and follow oral and written instructions.• Strong English (verbal and written) skills.• Typing skills essential
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IT Service Desk Analyst Level 1
3 months ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...
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IT Service Desk Analyst Level 1
4 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...
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IT Service Desk Analyst Level 1
3 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...
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Service Desk Analyst Level 1
2 months ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeTechnical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...
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Service Desk Analyst Level 1
2 months ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeTechnical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...
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Service Desk Analyst
2 months ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Desk Analyst
2 months ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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IT Service Desk Analyst L1
3 months ago
Cebu City, Philippines ETeam PH Full timeHelpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems...
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IT Service Desk Analyst L1
3 months ago
Cebu, Philippines ETeam PH Full timeHelpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and...
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Thai Bilingual IT
4 weeks ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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Thai Bilingual IT
4 weeks ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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IT Service Desk Analyst L1
3 months ago
Cebu, Philippines ETeam PH Full timeHelpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and...
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IT Service Desk Coordinator
3 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...
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Service Desk Analyst
7 months ago
Cebu, Philippines Gratitude Philippines Full time• College Undergraduate/Bachelor’s degree in any field • At least 1-2 years’ service desk experience with Service Now background in a BPO setting • Must have Service Now knowledge • Availability: ASAP joiner is advantage • Work Set up: Hybrid • Amenable to work in graveyard shift, shifting schedules including holidays and weekends Tower...
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Service Desk Analyst
7 months ago
Cebu, Philippines Gratitude Philippines Full time• College Undergraduate/Bachelor’s degree in any field • At least 1-2 years’ service desk experience with Service Now background in a BPO setting • Must have Service Now knowledge • Availability: ASAP joiner is advantage • Work Set up: Hybrid • Amenable to work in graveyard shift, shifting schedules including holidays and weekends Tower...
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IT Service Desk Coordinator
3 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...
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Service Desk Support Specialist
2 months ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeService Desk Analyst RoleThe Service Desk Analyst will serve as the primary point of contact for B2B users who call Service Desks to troubleshoot end-user issues in line with the Company's Service Desk objectives.Responsibilities include:Respond to queries from calls, portal, emails, and chats from clientsBecome familiar with each client and their respective...
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IT Service Desk Operations Manager
2 months ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world-class customer service on all...
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Customer Support Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description:We are seeking a highly skilled Customer Support Specialist to join our team as a Service Desk Analyst. This role is based in Quezon City and Cebu, Philippines.About the Role:This position will serve as the first point of contact for B2B users who call our service desks to troubleshoot end-user issues. The successful candidate will be...
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IT Service Desk
4 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...