Back office- Online assistant- Chat and email only

7 days ago

Quezon City, Philippines OrBitline Full time

As a key part of our customer support operations, you'll assist with inquiries related to orders, accounts, and general services for a well-known online platform. Your role is essential in ensuring smooth and timely responses to customer concerns through written channels.

Key Responsibilities:
- Respond to customer inquiries via live chat and email with clarity and professionalism
- Assist with order tracking, product questions, account issues, and basic troubleshooting
- Handle multiple chats/emails simultaneously while maintaining accuracy
- Document interactions and follow internal processes accurately

Qualifications:
- Strong written English communication skills
- Good reading comprehension and grammar
- Fast and accurate typing skills (at least 40 WPM preferred)
- Prior experience in back office, email, or chat support is a plus
- Organized, detail-oriented, and able to multitask
- Open to flexible schedules, including weekends and holidays

Why Work With Us?
- 100% non-voice – no phone calls required
- Work with a supportive and professional team
- Growth opportunities in a stable and fast-paced environment
- Competitive salary and performance incentives

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