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CRM Specialist

1 month ago

Davao City, Philippines The HR Practitioner Full time

Responsibilities:
• Clean up company’s existing CRM platform to ensure data accuracy and completeness during migration to Salesforce.
• Maximize the features and benefits of Salesforce to improve customer care, sales, and marketing efforts.
• Ensure the CRM system provides an effective sales funnel by collaborating with sales and marketing teams to generate digital campaigns.
• Create and automate workflows to enhance team productivity and efficiency.
• Conduct regular audits of the CRM system to ensure data integrity.
• Ensure accurate and timely user access and permissions within the CRM.
• Act as a point of resource for all departments relating to the CRM software.
• Train and support sales managers, especially in the USA, to increase CRM adoption and effective usage.
• Lead strategy planning meetings, ensuring all teams are aligned and utilizing CRM data effectively.
• Develop and manage reports and dashboards that provide actionable and crucial insights for strategic decisions and trend(s) forecasts.
• Stay updated with latest CRM trends and industry best practices.
• Performs other tasks that may be assigned from time to time.

Qualifications:
• Proven work experience as a CRM Specialist or a similar role in sales.
• In-depth knowledge of CRM software, preferably Salesforce or Hubspot.
• Strong analytical skills to accurately interpret CRM data, customer trends, and sales patterns.
• Exceptional interpersonal and communication skills to liaise with different stakeholders, conveying complex information in an understandable manner.
• Ability to work closely with sales and marketing teams to ensure alignment of strategies and actions with CRM insights.
• Applicants must be willing to work in Bajada, Davao City.

Education and Experience:
• Bachelor’s degree in business, entrepreneurship, sales or marketing, or related field.
• At least 3 years of CRM experience.
• Combination of office and work-from-home environment, with flexible schedule to accommodate pre-scheduled trainings/interactions with colleagues in the U.S.A. and other regions (as needed).

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at: thehrpractitioner@gmail.com.

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.