BPO QA Manager
2 weeks ago
About the job: QA Manager - Travel (Cebu) | Onsite
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Rest days: 24x7
Educational Requirement: 2nd year completed / College Graduate
Work Experience:
3 to 4 years experience as a QA Manager in a travel account/Telco Voice account
Has understanding of quality methodologies (Lean six sigma, Kaizen, etc.).
Direct client management experience
No to retail or healthcare LOB experience
Responsibilities:
Developing and Implementing Quality Systems: Establishing and enforcing quality standards, procedures, and systems for products or services.
Monitoring and Auditing: Regularly monitoring processes, conducting audits, and verifying compliance with quality standards and operational guidelines.
Data Analysis and Improvement: Analyzing data to identify trends, bottlenecks, and areas for improvement, and developing strategies to enhance efficiency and customer satisfaction.
Collaboration and Communication: Working with cross-functional teams to address quality issues, implement corrective actions, and share best practices.
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