Quality Assurance Manager
4 days ago
Quality Assurance Manager - Retail BPO (Cebu) | Onsite Job Openings Quality Assurance Manager - Retail BPO (Cebu) | Onsite About the job Quality Assurance Manager - Retail BPO (Cebu) | Onsite Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retail Knowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc. (preferred) Experience managing client relationships directly Key Responsibilities: Quality Assurance Oversight: Develop and establish standards for customer interactions, monitor and evaluate calls, chats, emails, and other communication channels, and implement screening programs to ensure compliance with quality standards. Agent Performance & Development: Provide feedback, training, and coaching based on call evaluations; identify strengths and areas for improvement; and support agents' career growth. Process Improvement & Strategy: Identify performance gaps, recommend and implement solutions to improve customer satisfaction, agent productivity, and overall call center operations. Compliance & Auditing: Ensure adherence to client standards, internal policies, and regulatory requirements through regular audits and compliance reviews. #J-18808-Ljbffr
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Quality Assurance Manager
4 weeks ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...
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Quality Assurance Manager
4 weeks ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines HRTX Full time ₱1,200,000 - ₱2,500,000 per yearThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines HRTX Full time ₱800,000 - ₱1,200,000 per yearThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Quality Assurance
2 weeks ago
Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per yearQUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...
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Quality Assurance Manager
2 weeks ago
Quezon City, National Capital Region, Philippines GOLDENGREEN(TM) Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time remote role for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the entire QA process, including developing and implementing quality assurance policies and procedures, conducting inspections, and identifying quality issues. The role involves coordinating with various...
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱600,000 per yearPosition Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality...
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Quality Assurance Manager
3 weeks ago
Cebu City, Philippines Nezda Global Full timeJoin one of the top global BPOs supporting premier banking and fintech clients. The company is known for delivering best‑in‑class customer experience operations across multiple regions. You’ll be part of a culture that values accuracy, innovation, and professional growth. About the Role As a Lead Quality Analyst , you’ll audit cases and calls, coach...
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Supervisor Quality Assurance
3 weeks ago
Cebu City, Philippines Dexcom Full timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
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Quality Assurance Manager | BPO
4 weeks ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...
