
Quality Assurance
2 weeks ago
About the job: Quality Analyst - Ecommerce (Cebu) | Onsite
Nature Of the Account: Ecommerce
Start Date: ASAP
Type of Support: Non-voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Rest days: 24x7
Educational Requirement:
Finished at least 2 years in college without back subject/s
Work Experience:
At least 2+ years experience as QA Analyst in a BPO setup (preferably in retail domain)
Any domain
Good communication skills
Responsibilities:
Monitoring and Evaluation: Quality analysts assess the quality of interactions, such as calls, emails, or chats, against established criteria. They listen to calls, review emails, and analyze data to identify areas of improvement.
Performance Analysis: They analyze agent performance, providing feedback and coaching to improve their skills and adherence to processes.
Process Improvement: QAs identify areas where processes are inefficient or broken, and they work to implement solutions and improvements.
Report Generation: They create regular reports on quality metrics, performance trends, and areas for improvement, often sharing these with management and other relevant teams.
-
Quality Assurance and Control Officer
6 days ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time ₱400,000 - ₱600,000 per yearQuality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...
-
Quality Assurance
4 days ago
Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per yearQUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...
-
Quality Assurance
3 weeks ago
Cebu City, Philippines Support Services Group Full timeAbout the Role Are you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including: Engaging in...
-
Quality Assurance Manager
7 days ago
Cebu City, Philippines HR TechX Corp. Full timeJoin to apply for the Quality Assurance Manager role at HR TechX Corp. This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office...
-
Quality Assurance Specialist
3 weeks ago
Cebu City, Philippines Staff4Me Full timeWe are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...
-
Quality Assurance Analyst
3 weeks ago
Cebu City, Philippines Jollibee Group Full timeOverview Quality Assurance Analyst role at Jollibee Group . Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation. Responsibilities Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...
-
Supervisor Quality Assurance
4 weeks ago
Cebu City, Central Visayas, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Supervisor Quality Assurance
3 weeks ago
Cebu City, Philippines Dexcom Full timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Supervisor Quality Assurance
1 week ago
Cebu City, Central Visayas, Philippines Dexcom Full time ₱1,500,000 - ₱2,500,000 per yearThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...