QA Analyst, Finance Account

4 days ago

Cebu City, Philippines TASQ Staffing Solutions Full time

QA Analyst, Finance Account (Onsite - Cebu) About the job QA Analyst, Finance Account (Onsite - Cebu) Work Arrangement: Onsite Shift Schedule | Restdays: Shifting Responsibilities: Audit the number of cases / calls as mandated by the client and track performance. Review calls/completed cases for adherence to internal/regulatory guidelines. Record feedback on Agents & his/her areas of improvements. Bring in necessary changes to the process and constant updating of core process. Attend calibrations sessions both internal and with the clients. Able to identify the Root cause and share observations with Operations. Should have knowledge on 7 QC tools. Must have a good knowledge on Excel TNA/TNI/TTQRAG analysis and BQM to identify bottom performers and support management. Qualifications: Min 2-3 years of experience as QA in contact center/BPO. 2 to 4 Years of customer service experience, preferred banking operations experience. Basic Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc. Excellent Communication & feedback/ coaching Skills Proficient at MS office Applications like PowerPoint, Excel etc. Willingness to work in shifts Excellent oral and written communication and listening skills. #J-18808-Ljbffr

  • Quality Analyst

    3 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail account exp is an advantage) > Good communication skills > Preferably can start on October 2, 2025

  • QA Analyst- BPO- NON VOICE

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱408,000 per year

    We're Hiring – QA AnalystNon-Voice Account | BPO IndustryLocation: Cebu CityStart Date: ASAPSalary Package: Up to ₱34,000Qualifications:Minimum 2+ years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any)Strong communication skillsAt least 2nd year college with TOR on handHow to Apply:Send your resume to: Or message...

  • QA Quality Analyst

    1 week ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an advantage) > Good communication skills > Preferably available to start immediately

  • Quality Assurance

    3 weeks ago

    Cebu City, Philippines The HIRD Full time

    Quality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills...

  • DATA and QA Analyst

    1 day ago

    Cebu City, Central Visayas, Philippines GoTeam Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryDATA and QA Analyst Position DescriptionThe Data and QA Analyst at GoTeam plays a critical role in ensuring the accuracy, quality, and integrity of data within our educational platforms. This position is essential for supporting data-driven decisions that enhance learning outcomes and operational efficiency. The analyst will be responsible for...

  • Netsuite QA Analyst

    7 days ago

    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time ₱40,000 - ₱80,000 per year

    Overview:We are seeking a detail-oriented Netsuite QA Analyst to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of Netsuite implementations and enhancements through comprehensive testing and validation processes.Key Responsibilities:Develop, execute, and maintain test plans, test cases, and test scripts for...

  • QA Quality Analyst

    3 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an advantage) > Good communication skills > Preferably available to start immediately

  • QA Analyst

    3 weeks ago

    Quezon City, Philippines ECLARO Full time

    ECLARO Quezon City, National Capital Region, Philippines QA Analyst ECLARO Quezon City, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Role Title: QA AnalystECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City, with operations across the U.S., Canada, UK, Ireland,...

  • QA Analyst – ECommerce Account

    2 weeks ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱800,000 - ₱1,200,000 per year

    Qualifications:Completed at least 2 years in college or a college graduateMinimum of 2+ years' experience as a QA Analyst in a BPO setup (retail domain experience preferred, but any domain is welcome)Strong analytical skills with keen attention to detailExcellent communication and feedback skillsWhat You'll Do:Monitor and evaluate calls, chats, and emails to...

  • QA Analyst

    3 days ago

    Cebu City, Philippines The Hird Corp. Full time

    On-site - Cebu 1-3 Yrs Exp Diploma Full-time We are seeking a QA Analyst to join our team. If you are passionate about driving quality and excellence in customer interactions, this role is for you. Job Description As a QA Analyst , you will play a vital role in shaping performance standards, mentoring agents, and ensuring world-class service delivery....