Key Account Specialist

2 days ago

Sampaloc Manila, Philippines Dempsey Full time

Key Account Specialists play a vital role in managing relationships with a company's most
valuable clients across sales, marketing, and customer service departments. Their main objective
is to strengthen long-term partnerships, retain key customers, and boost sales within these
accounts.
They work closely with clients to understand their needs, address challenges using the
company’s offerings and ensure satisfaction through regular communication. Internally, they
coordinate with departments like sales, marketing, and product development to deliver on client
expectations.
Ultimately, they help drive client loyalty and revenue growth by maintaining strong, productive
relationships.

Job Description:

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated closely with internal teams in technical support, product development, and
customer service to resolve issues and maintain system uptime.
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-
selling
• Establishing and maintaining relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Supported back-office operations and communication across departments to deliver seamless
service.
• On boarded and supported merchant partners for services like bill payment, mobile load,
ticketing, and e-wallet top-ups.

Qualifications:

• Bachelor’s degree in business administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Skills:

• Analytical skills to evaluate account performance, identify trends, and drive continuous
improvement in account management processes.
• Adaptability in a fast-paced, tech-driven environment
• Plus, if experienced and knowledgeable with merchant API’s and POS integration
• Deep knowledge and understanding of mobile wallets
• Excellent relationship management abilities to build and maintain long-term, profitable
relationships with key clients.
• Managing high-value client portfolios (e.g., merchants, billers, partners)
• Maintaining and growing long-term client relationships
• Developing account strategies and sales plans
• Identifying upsell/cross-sell opportunities

Salary: 24,000-33,000

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