Key Account Specialist

4 weeks ago

Metro Manila Philippines Dempsey Resource Management Full time

Key Account Specialist Job Description We’re seeking a KEY ACCOUNT SPECIALIST to manage and grow our most important client relationships If you excel at understanding client needs, developing strategic plans, and driving customer satisfaction, we want to hear from you. Apply now and help us build lasting partnerships. Responsibilities Acquire and maintain strong, strategic relationships with key clients and decision-makers Gain deep insight into client goals to deliver tailored solutions Resolve client issues and manage conflicts professionally Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling Establishing and maintaining relationships with offline and online merchant partners Monitor sales performance and contribute to business growth strategies Supported back-office operations and communication across departments to deliver seamless service On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups Qualifications Bachelor’s degree in Business Administration, Sales, Marketing or any related field Have at least 3-5 years of experience in sales or customer service role Experienced in the Industry of any electronic service provider Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems) Understanding of fintech platforms and transaction workflows Strong analytical thinking and problem-solving skills Solid understanding of sales metrics and performance tracking Skilled at managing multiple client accounts simultaneously Skills Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes Adaptability in a fast-paced, tech-driven environment Plus, if experienced and knowledgeable with merchant API’s and POS integration Deep knowledge and understanding of mobile wallets Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients Managing high-value client portfolios (e.g., merchants, billers, partners) Maintaining and growing long-term client relationships Developing account strategies and sales plans Identifying upsell/cross-sell opportunities WORK LOCATION: Sampaloc, ManilaSalary: 24,000-33,000 #J-18808-Ljbffr

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