Back Office Professional

4 days ago

Makati City, National Capital Region, Philippines beBeeCollections Full time ₱300,000 - ₱450,000
Job Summary

The primary function of this role is to ensure the effective management of back office requirements for the calling group. This involves observing and handling all instructions and guidelines within the given timeframe.

Liaising with different MB Group subsidiaries, the jobholder will handle deposit set-offs and Exit Clearance processing of resigned/retired employees. A customer-oriented approach and knowledge of collections are essential in handling and fulfilling customer queries transmitted to Collections Back Office.

  • Maintenance and Account Handling:
  • Perform system maintenance for accounts, ensuring tasks are completed within defined turnaround times with no errors
  • Maintain and update memo lines for any maintenance done or correspondence received/sent by the department
  • Handle various problems related to a cardholder's balance, including reconciliation of accounts, misposted availments, delayed or non-receipt of statement of accounts, unsuccessful debit arrangements, approval of interest/penalty reversals within guidelines
  • Coordinate with Metrobank and PS Bank branches to facilitate deposit set-off, regularly reviewing secured accounts to ensure proper maintenance in the system and related documents are filed
  • End-to-end processing of Exit Clearance of resigned/retired DOSRI accounts, including call-out, coordinating with HR department of MB Group and attending to client's request/query such as card conversion and payment options
  • Processing of returned cheques, including system maintenance, customer correspondence, and coordination with other concerned units
  • Processing of Mtxt and account maintenance through Cardlink upload or open span
  • Initiate and recommend improvements to streamline manual processes of Back Office tasks
Required Skills and Qualifications
  • Education: Bachelor's degree holder; preferably graduate of business course
  • Technical Skills: Proficient in Microsoft applications: Word, Excel, and PowerPoint
  • Communication Skills: Typing speed of at least 30 words per minute (wpm)
  • Collections Knowledge: Knowledge on collection system is an advantage
  • Work Experience: Collections and office and file management experience is an advantage
Benefits

This role offers opportunities for growth and development, enhancing skills and unlocking talents. The company provides a supportive environment, supplying necessary tools for success.

Others

Rank: Rank & File Unit: Consumer Business Sector/Credit Operations Group/Collections and Recoveries Division

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