Contact Center Technical Support Representative

2 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Qualifications
  • Must be 18 years and older
  • High school Diploma/GED
  • 1-2 years of technical support or IT helpdesk experience in a contact center
  • Strong knowledge of operating systems, browsers, and common software
  • Excellent communication and customer service skills
  • Fluent in English and Spanish
  • Ability to explain technical concepts in simple terms
  • Diploma or degree in IT, Computer Science would be a plus
Locations & Compliance
  • Must be authorized to work in the country where the job is based
  • Willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on results
  • Willing to submit to drug screening (not applicable in Canada)
Compensation & Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage; In-house dental assistance worth ₱5,000
  • Free meals during training; Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses; Frequent disinfection and workplace safety
  • Opportunities for growth and promotion; Employee shuttle services
  • Company retreats and off-site events; Social engagement and recognition
Company & Policies

Specific benefits may vary by geography; MCI is committed to treating employees with dignity and respect, and to maintaining a diverse and equal opportunity work environment. We provide reasonable accommodations under applicable laws and regulations and do not discriminate based on protected characteristics.

This job operates in a professional office environment. The employer reserves the right to revise this job description at any time, and this description is not a contract for employment. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.


#J-18808-Ljbffr

  • Contact Center Technical Support Representative

    1 week ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewContact CenterTechnical Support Representative – Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are...

  • Contact Center Technical Support Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines MCI Careers Full time ₱100,000 - ₱2,800,000 per year

    POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a tech-savvy and customer-oriented Technical...

  • Contact Center Support Specialist

    6 days ago

    San Fernando, Central Luzon, Philippines beBeeRepresentative Full time ₱400,000 - ₱600,000

    Job SummaryThis role is an entry-level position within our contact center team, responsible for handling customer inquiries and resolving issues in a professional manner.As a contact center representative, you will be working with customers, answering questions and providing solutions to their problems. You will also have the opportunity to promote...

  • Contact Center Sales Representative

    1 week ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a goal-oriented Contact Center Sales Representative to...

  • Contact Center Sales Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-Time position with MCI, a leading Business Process Outsourcing (BPO) company. We deliver tailored solutions to meet client needs and emphasize excellence and innovation. We are seeking a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. You will connect with prospective and existing customers, promote...

  • Contact Center Innovator

    7 days ago

    San Fernando, Central Luzon, Philippines beBeeExpert Full time $79,100 - $146,900

    Professional Services Contact Center ExpertAs a key member of our team, you will be responsible for driving innovation in customer experience by implementing and delivering contact center solutions. With expertise in contact center platforms and tools, you will ensure that our customers receive the best possible service.Key Responsibilities:Implement contact...

  • Friendly Contact Center Agent

    7 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱7,000 - ₱11,000

    Be a part of our dynamic team as we seek a skilled Customer Service Representative to handle customer inquiries and resolve issues with ease.Job DescriptionWe are seeking an experienced and reliable individual who can provide top-notch service to our clients in a fast-paced contact center environment.Your key responsibilities will include handling inbound...

  • Contact Center Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

    Job TitleAs a key member of our support team, you will be responsible for delivering exceptional customer experiences. This role is ideal for individuals who are passionate about helping people and solving problems.You will provide inbound customer support, technical troubleshooting, and help desk assistance to both commercial and public sector clients.Key...

  • Contact Center Customer Service Representative

    1 week ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Are you a friendly, reliable, and customer-focused individual...

  • Contact Center Manager

    7 days ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center...