Contact Center Sales Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you'll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Make outbound calls to prospective and existing customers
• Present and promote products or services aligned with customer needs
• Handle objections confidently and close sales effectively
• Maintain accurate records of calls, leads, and sales in the CRM system
• Meet or exceed daily, weekly, and monthly sales targets
• Follow scripts and compliance guidelines to ensure quality and consistency
• Collaborate with team members to share insights and improve strategies

• Must be 18 years or older
• High school diploma or equivalent
• 1-2 years of sales experience in a contact center or telesales environment
• Fluent in English and Spanish (spoken and written)
• Excellent communication, persuasion, and negotiation skills
• Ability to work under pressure and consistently meet targets
• Familiarity with CRM platforms and sales tools

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on results
• Must be willing to submit to drug screening (Not applicable in Canada)

• Starting compensation is based on experience; competitive compensation and a variety of benefits and incentives to support and reward our team
• HMO Coverage plus a dependent
• Dental coverage and in-house dental assistance
• Free meal during training
• Career growth and learning; allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Employee shuttle services; company retreats and off-site events
• Opportunities for growth and promotion
• In-office rewards, raffles, recognition gifts, and treats

The employer adheres to the Americans with Disabilities Act (ADA) and provides reasonable accommodations upon request unless undue hardship would result. All aspects of employment are based on merit and qualifications, and MCI does not discriminate on protected characteristics. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. Reasonable accommodations for protected disabilities will be provided as required by law.

This job operates in a professional office environment and is largely sedentary, requiring long periods of computer and phone headset use. Occasional movement and exertion may be needed.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and among the top 500 fastest-growing private companies in the USA. MCI has ten BPO facilities across multiple regions and serves 10,000+ employees with 150+ North American client partners.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Outsourcing and Offshoring Consulting

Referral programs may increase your chances of interviewing at MCI. This job posting may reference multiple locations and on-site roles such as Outbound Sales Representative (SOLAR- B2C) and Healthcare roles in various locations.