Contact Center Innovator

4 hours ago

San Fernando, Central Luzon, Philippines beBeeExpert Full time $79,100 - $146,900
Professional Services Contact Center Expert

As a key member of our team, you will be responsible for driving innovation in customer experience by implementing and delivering contact center solutions. With expertise in contact center platforms and tools, you will ensure that our customers receive the best possible service.

Key Responsibilities:

  • Implement contact center projects to meet high standards of quality and timeliness.
  • Manage multiple customer projects simultaneously with minimal oversight, prioritizing responsibilities and delivering on commitments.
  • Assess solution specifications and recommend designs that optimize value for both customers and the organization.
  • Develop customer-facing documentation throughout the implementation process.
  • Collaborate with project managers to execute tasks and produce deliverables.
  • Provide consultation to customers to ensure they receive the full benefits of our proposed solutions.

Requirements:

  • Be an independent self-starter with excellent time management skills and sound judgment.
  • Exercise strategic thinking, analytical skills, and empathy to develop and maintain positive relationships with clients.
  • Prioritize technical skills such as expertise in contact center platforms, JavaScript, C++, C Sharp, HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center best practices.
  • Strong troubleshooting and problem-solving skills are essential for this role.

What We Offer:

  • A comprehensive benefits package including medical, dental, vision, disability, life insurance, HSA, FSAs, commuter benefits, and more.
  • Voluntary supplemental health coverage and life insurance.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Paid parental and pregnancy leave.
  • Family-forming benefits.
  • Emergency backup care.
  • Employee Assistance Program with counseling sessions available 24/7.
  • Free legal services providing advice, document creation, and estate planning.
  • Employee bonus referral program.
  • Student loan refinancing assistance.
  • Employee coaching, perks, and discounts program.

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