Contact Center Sales Representative

7 hours ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

Full-Time position with MCI, a leading Business Process Outsourcing (BPO) company. We deliver tailored solutions to meet client needs and emphasize excellence and innovation. We are seeking a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. You will connect with prospective and existing customers, promote tailored solutions, and close sales while delivering outstanding customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Make outbound calls to prospective and existing customers
  • Present and promote products or services aligned with customer needs
  • Handle objections confidently and close sales effectively
  • Maintain accurate records of calls, leads, and sales in the CRM system
  • Meet or exceed daily, weekly, and monthly sales targets
  • Follow scripts and compliance guidelines to ensure quality and consistency
  • Collaborate with team members to share insights and improve strategies
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • 1-2 years of sales experience in a contact center or telesales environment
  • Fluent in English and Spanish (spoken and written)
  • Excellent communication, persuasion, and negotiation skills
  • Ability to work under pressure and consistently meet targets
  • Familiarity with CRM platforms and sales tools
Employment Conditions and Compliance
  • Authorized to work in the country where the job is based
  • Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers contingent on results
  • Willing to submit to drug screening (not applicable in Canada)
Benefits and What You Can Expect

We offer compensation and benefits designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography.

Additional benefits and incentives may include:

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services and company events
  • Opportunities for growth and promotion
Company Information

MCI helps customers take on CX and DX challenges through leading solutions in BPO, customer experience, IT services, and related fields. We operate a diverse portfolio across multiple locations and brands and are committed to providing an inclusive, respectful work environment. Details about the company and its regulatory statements are provided where applicable and may be updated over time.

The employer reserves the right to revise this job description at any time. This description is not a contract of employment; either party may terminate employment at any time, for any reason.


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