Contact Center Representative
2 days ago
As a key member of our support team, you will be responsible for delivering exceptional customer experiences. This role is ideal for individuals who are passionate about helping people and solving problems.
You will provide inbound customer support, technical troubleshooting, and help desk assistance to both commercial and public sector clients.
Key Responsibilities- Manage inbound calls, chats, and emails with professionalism and empathy.
- Resolve product, process, and basic technical inquiries while aiming for first-contact resolution.
- Identify customer needs and offer relevant product or service solutions.
- Research, troubleshoot, and collaborate with internal teams to resolve issues.
- Document customer interactions accurately and maintain data confidentiality.
- Must be 18 years or older with a high school diploma or equivalent.
- Excellent written and verbal communication skills.
- Strong problem-solving, conflict resolution, and troubleshooting abilities.
- Ability to type 20+ WPM and navigate multiple systems confidently.
- Proficiency with Microsoft Office and familiarity with Windows operating systems.
- Competitive compensation and benefits packages that go beyond a paycheck.
- Opportunity to deliver exceptional customer experiences and build valuable skills in a dynamic, high-growth environment.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
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Contact Center Sales Representative
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Contact Center Manager
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Contact Center Professional
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San Fernando, Central Luzon, Philippines beBeeContactCenterManager Full time ₱900,000 - ₱1,200,000Job OverviewThe Contact Center Manager position is a strategic leadership role that involves overseeing the daily operations of a BPO contact center. As a results-driven leader, you will be responsible for managing overall contact center operations, including staffing, performance, and service delivery.
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Lead Contact Center Manager
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Entry-Level Contact Center Representative
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Contact Center Leadership Role
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Contact Center Recruiter
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San Fernando, Central Luzon, Philippines MCI Full timeOverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring a proactive and people-oriented Contact Center...
