BPO E-Learning Developer

5 days ago

Makati City, National Capital Region, Philippines Carenet Health Full time
Overview

SCHEDULE: Nightshift

SETUP: Hybrid

LOCATION: Makati

ELIGIBILITY: Filipino Citizen

The Curriculum Developer is responsible for designing, creating, and improving training materials to enhance the skills, knowledge, and performance of employees within the Carenet Health organization. The goal is to align the curriculum to our guiding principles and to meet internal and external client objectives, improve employee capabilities, and ultimately contribute to the company's success.

The Curriculum Developer will collaborate with subject matter experts in Operations, Trainers, and other learning experts to create effective and engaging curricula that is designed to be learner-led, scenario-based with simulated activities that mirror their production environment.

Responsibilities

Curriculum Design and Development:

  • Design and develop detailed curriculum outlines, frameworks, and timelines based on identified training needs.
  • Curriculum designs should have limited Instructor-Led activities, focusing the learning activities to be hands-on, learner-led in a production simulated environment.
  • Create engaging and relevant materials, incorporating multimedia elements such as videos, interactive simulations, e-learning modules, job aids, assessment (audio recordings, simulations and written), and instructor-led training materials including facilitator guides.

Content Creation and Review:

  • Research, gather, and organize relevant content and resources for the curriculum including but not limited to utilizing production job aids, call recordings, and accurate screenshots for simulations.
  • Build, edit, and format training content, ensuring accuracy, clarity, and alignment with learning objectives.
  • Review and update existing training content to reflect changes in processes, policies, or industry standards.
  • Incorporate interactive components, no more than 7 minutes of content before action must be taken by learner, to enhance engagement and learning.

Implementation and Delivery:

  • Coordinate and facilitate training sessions, workshops, and other learning events based on the curriculum – new launches, updates to curriculum, or any other changes that impacts the delivery of the content.
  • Ensure training programs are accessible, engaging, and meet the needs of our operations and client teams.

Assessment and Evaluation:

  • Develop assessments and evaluation tools to measure the effectiveness of training programs.
  • Modify curriculum based on assessment results and feedback from trainers, learners, and operations support staff.
  • Ensure that content is up-to-date and relevant to the target audience.

Technology Integration:

  • Leverage technology and e-learning platforms to deliver training and enhance learning experiences.
  • Explore and recommend innovative learning technologies to optimize the delivery and effectiveness of the curriculum.
Qualifications
  • Ideal candidate would be entry-level individual with a bachelor's degree in instructional design, organizational development, or a related field.
  • Previous experience in curriculum development and training in a call center environment is preferred.
  • Strong understanding of adult learning principles, instructional design models, and curriculum development methodologies.
  • Excellent written and verbal communication skills.
  • Enjoys content curation on TikTok, YouTube, Instagram or other Social Media platforms is highly recommended.
  • Proficient in using e-learning authoring tools (Articulate Storyline, Adobe Captivate, TechSmith Camtasia), video editing tools, and LMS platforms.
  • Creativity and innovation in curriculum design; thrives on staying away from traditional e-learning and instructor-led content.
  • Strong attention to detail and accuracy in content creation and review.
  • Adaptability and ability to work in a fast-paced, dynamic environment.
  • Collaboration and teamwork.
  • Self-starter and self-motivated.
  • Project management and organizational skills.
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