Director of Client Support Excellence

5 days ago


Manila, National Capital Region, Philippines DTCC Full time
Company Overview:
DTCC is a leading organization at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. Our Chief Client Office (CCO) provides a consistent client experience across all business lines and geographies, enabling enhanced client satisfaction, revenue growth, and business line success.

Salary and Benefits:
We offer competitive compensation, including base pay and annual incentives. Comprehensive health and life insurance and well-being benefits are also provided, based on location. Additionally, we offer pension/retirement benefits, paid time off, and personal/family care leaves when needed to support physical, financial, and emotional well-being.

About the Role:
The Client Support Director will oversee daily operations of the team and serve as a point of escalation for client issues. This role requires translating organizational goals into specific objectives for the team and providing clarity on mission and vision. The ideal candidate will demonstrate commitment to continuous improvement of the client experience and service excellence.

Key Responsibilities:
  • Oversee daily operations of the team and serve as a point of escalation for client issues.
  • Translate organizational goals into specific objectives for the team and provide clarity on mission and vision.
  • Demonstrate commitment to continuous improvement of the client experience and service excellence.

Qualifications:
  • Minimum of 10 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:
  • Extensive experience leading operational or client service teams
  • Deep understanding of case and knowledge management practices and methodologies
  • Experience in Financial Services (post-trade processing)


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